What are the responsibilities and job description for the Member Service Representative (MSR)-I position at Ignite Credit Union?
Description
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
Benefits Offered:
- Bi-weekly 401(k) Match and Profit Sharing
- Education reimbursement
- Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
- Full Medical, Dental, Vision, and Prescription Insurance coverage
- Health Savings Account with bi-weekly Employer Contributions
- Employer Paid Life Insurance
- Employer Paid Short and Long Term Disability coverage
- Pet Insurance
- Health Advocacy Support
- Generous Paid Time Off
- 13 Paid Holidays
- Employee Assistance Programs
- Monthly commissions and incentives
- Employee Appreciation Events
- Community Volunteering Opportunities
- Performance and Discretionary Bonuses
… and more
Requirements
The Member Service Representative assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. The Member Service Representative is expected to acknowledge and greet all members immediately upon entering the branch. The Member Service Representative maintains a balanced cash drawer and corrects errors as they arise. The Member Service Representative recommends other products and services to our members with a heavy focus on electronic services that can enable our members to self-serve.
- Process normal day-to-day teller transactions for members at the teller line. Answer questions about products and services and resolve problems within their ability to do so. Always maintain an adequate cash drawer; this includes buying and selling currency from the vault as necessary through proper channels.
- Identify cross-sell opportunities and cross-sell credit union products, services, promotions, and credit union initiatives that support credit union growth and sustainability.
- Answer member inquiries and refer members to the proper service area for issues that cannot be resolved or met at the teller line. Expected to safeguard member information with the highest level of confidentiality of all information obtained.
- Perform miscellaneous tasks including but not limited to scanning, computer input, updating member records, mail payments, night deposit, and outbound calls.
At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.
Salary : $15 - $17
