Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company specializing in data and systems integration solutions for the national security sector. Our small business applies data science, program management and technical consulting expertise to help clients implement data-driven approaches that maximize operational efficiencies.
We've redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.
Perks of Working at Ignite Digital Services :
- Competitive pay and benefits, including PTO
- Education stipends and referral bonuses
- Compelling work with the U.S. federal government
- Strong emphasis on volunteer and community engagement
- Opportunity to shape the future of our industry
- Supportive colleagues and management who invest in your growth
As a senior-level Jira Administrator, you possess a combination of technical and project management skills which allows you to plan, manage and execute complex tooling initiatives. You'll leverage your expertise in Atlassian products and Agile methodologies to drive efficiency and innovation. As a leader, you'll assess and optimize client usage of Atlassian products, present recommendations to leadership, manage the technical work and stakeholders, and deliver tailored training sessions, empowering the teams you support with the tools they need to excel. With a commitment to ongoing support and collaboration, you'll play a vital role in fostering a culture of continuous improvement and learning.
System Configuration :
Support the implementation of Jira for new teams from initial requirements gathering to project decommissioning / archive, including capturing business requirements, documenting proposed configurations, project configuration, onboarding new users, importing data, etc.Optimize and maintain established Jira projects, coordinating with hosting providers and vendors as needed to manage performance, troubleshoot issues, and streamlining configurations for scalability, and reliability and leverage knowledge of Agile, Kanban, and other frameworks to recommend and implement optimal configurationsCustomize Jira workflows, screens, fields, issue types, and schemes to meet business requirements.Identify opportunities and implement automations to improve workflows to streamline repetitive tasks and improve efficiency.Research, recommend, and configure plugins to enhance Jira / Confluence functionality and meet specific business requirements.Data Migrations :
Intra-Instance Data Migration : Perform project-to-project migrations within a single Jira instance, ensuring accurate data mapping, integrity, and compliance with organizational workflows and configurations.Execute migrations between Atlassian Cloud and Atlassian Datacenter instances using the external system import method, transforming data from the source system using macros, scripts, or other tools to meet the target system's requirements.Develop and implement transformation processes to reformat, clean, and standardize data for seamless integration into the target Jira environment, minimizing errors and downtime.Set up and maintain test environments for migration activities, simulating live conditions to ensure successful migration outcomes and minimal disruption.Coordinate with stakeholders to manage QA and validation activities, gathering feedback and implementing adjustments to ensure the migrated data meets business requirements.User Management, Support & Security :
Understand client team structures and security best practices to recommend and implement appropriate permission schemes, groups, and rolesConduct user training sessions and create documentation as needed.Regularly review and audit user accounts and permissions to ensure compliance with security policies and maintain license limits.Provide technical support to end-users and other stakeholders, troubleshooting issues and providing guidance.Communicate system changes to users as neededEnsure Jira configurations and practices comply with internal policies, industry regulations, and data protection laws.Backup and Recovery :
Develop and maintain backup and recovery strategies for Jira, Confluence, and plug-in managed data.Document backup and recovery processes and train relevant staff members.Documentation and Knowledge Sharing :
Document system configurations, processes, and best practices.Create and maintain knowledge base articles, FAQs, and user guides.Conduct training sessions and workshops to share knowledge and best practices with other team members and stakeholders.Continuous Improvement :
Stay informed about new features, updates, and best practices related to Jira and related technologies.Proactively identify opportunities for process improvement and system enhancements.Solicit feedback from users and stakeholders to identify areas for improvement and prioritize enhancement requests.Coordinate with vendors, stakeholders, and other teams to implement system improvementsProject Management :
Evaluate project requirements and constraints to make informed decisions that align technical solutions with business priorities and timelines.Create comprehensive project schedules with clearly defined dependencies, durations, and milestones, ensuring alignment with project objectives and timely delivery.Collaborate with stakeholders to assist in prioritizing tool related efforts, backlog grooming, and refinement sessions, ensuring alignment with project goals and Agile best practices.Prepare and deliver detailed status reports and dashboards to leadership, providing visibility into project progress, resource utilization, and potential risks.Proactively identify and escalate critical issues to ensure timely resolution while maintaining project momentum.Act as a liaison between technical teams and business stakeholders to ensure clear communication and alignment on project deliverables.Desired Skills
Jira Administration Expertise : Advanced experience with Jira Cloud, Jira Datacenter, Confluence Cloud and Confluence DatacenterAgile Methodologies : Deep understanding of Agile frameworks (Scrum, Kanban, SAFe) and how they are applied within Jira.Data Transformation and Migration : Proficiency in data transformation techniques, including using macros, scripts, and tools to migrate data between Jira instances.Automation and Optimization : Experience in identifying and implementing automations using Jira Automation or third-party tools to streamline workflows and improve efficiency.User Management and Security : Knowledge of permission schemes, security configurations, and best practices for managing user accounts and licenses.Reporting and Metrics : Proficient in creating detailed status reports, dashboards, and performance metrics for stakeholders.Technical Troubleshooting : Strong ability to diagnose and resolve issues related to Jira configurations, performance, and plugins.Communication and Documentation : Excellent verbal and written communication skills, with the ability to create detailed documentation, user guides, and FAQs.Programming and Customization : Knowledge of JQL, REGEX, HTML, and scripting languages to refine Jira configurations and address advanced use cases.Collaboration and Leadership : Demonstrated ability to lead cross-functional teams, manage stakeholder expectations, and deliver projects on time and within scope.Problem-Solving Skills : Analytical mindset with a track record of resolving complex technical challenges.Training and Enablement : Experience conducting tailored training sessions and workshops for diverse teams.Desired Certifications
Atlassian Certified Jira Administrator for Datacenter and ServerAtlassian Certified Jira Administration for CloudCertified Scrum Master (CSM) or equivalent Agile certification (e.g., PMI-ACP, SAFe Agilist)ITIL CertificationData Analysis Tools CertificationProject Management Certification (e.g., PMP, PRINCE2, or equivalent)Salary : Salary Range : $80,000 depending on education and experience
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.
Ignite Digital Services is an EEO / AA / Disability / VETS Employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status, or any other protected status.
For individuals who would like to request an accommodation, please visit (CA) or (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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Salary : $80,000
