What are the responsibilities and job description for the Direct Hire Customer Support Representative position at Ignite Industrial Professionals?
Ignite Industrial is currently hiring Customer Support Representative for our client in Macon, GA. This is a direct hire full time position with our client
Summary
Shift: Monday-Friday 11a-7p
JOB SUMMARY:
The purpose of this position is to Perform a variety of duties related to Customer Support by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Receives orders from customers by email, website & EDI and daily process orders to ensure prompt delivery. Entry of customer orders within 24 hours.
2. Attention to detail.
3. Resolves customers inquiries and complaints by checking on delivery dates, availability of product, shipping information etc.
4. Issue Resolution/ Probing and Problem-solving. Coordinates with Sales, Planning and MFG to help resolve any issues from customers.
5. Determines the in-house availability of products to fill orders or places orders with appropriate parties to ensure prompt delivery of products.
6. Monitors the status of open orders, back orders, daily orders, and purchase orders to ensure product is received on time to fill orders.
7. Files and performs other general office work.
8. Performs other position-related duties as assigned.
9. Comply with Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Application Question(s):
- This position will require you to stay on task, be self motivated, and follow through. Are these qualities you see in yourself?
- The shift for this position is Monday-Friday 11a-7p, are you able to commit to this schedule?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Customer Service- Client Facing: 2 years (Required)
- Issue Resolution: 2 years (Required)
- Lead or trainer: 2 years (Preferred)
Ability to Commute:
- Macon, GA 31202 (Required)
Work Location: In person
Salary : $20 - $24
