Car Wash Manager Assistant.

Purpose:

The purpose of a assistant is to help manager develop and maintain a team of people to deliver a clean, dry, shiny vehicle to the customer in a safe, speedy, and friendly manner, while continually controlling the costs of operation and the appearance of the facility.

Key Results:

1. Increase car wash volume. (Customer Service)

2. Maintain a clean, attractive, safe facility. (Customer Service)

3. Maintain the quality of the wash. (Customer Service)

4. Maintain equipment maintenance procedures. (Profitability)

5. Maintain budgeted operational costs. (Profitability)

6. Develop the skills of the location team to achieve the results above. (Training)

Key Activities:

1. Recruit, select, and train all location personnel.

2. Resolve all customer complaints and incident reports.

3. Develop the weekly schedule for all employees.

4. Mentor/redirect/coach employees to ensure compliance to company procedures.

5. Monitor and ensure correct chemical usage.

6. Monitor/ensure adherence to all equipment and lot maintenance schedules.

7. Handle all purchasing for the location.

8. Complete all required written reports in the allotted time frame.

MINIMUM REQUIREMENTS:

• Ability to communicate (orally and in writing) in English
• Capable of being at work as scheduled to relieve prior shift employees
• Experience in retail sales preferred
• Legally eligible to work in the United States
• Reliable transportation to and from the store

WILLINGNESS TO:

• Ask customers if they are interested in purchasing additional items (suggestive upselling )
• Greet customers with a friendly welcome and be helpful to customers, vendors and coworkers
• Work alone and with others
• Follow Company policies, as well as, State and Federal laws
• Work with minimum direction and follow instructions given by supervisor(s)
• Complete other duties as assigned

PHYSICAL ABILITY – THE EMPLOYEE MUST HAVE THE ABILITY TO:

• Exposed to cold or hot temperature extremes performing in the walk-in cooler, freezer and/or outdoors • Bend at waist with some twisting during the workday

• Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.) Grasp, reach and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination, and may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)
• Occasionally lift and/or carry up to 60 pounds from ground to waist (to replenish fountain syrups, ice, etc.) Push/pull with arms up to a force of 20 pounds (utilizing a hand-truck, sweep and mop the floors, etc.)
• Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)
• Stand, stoop and/or walk for an entire shift

MENTAL CAPABILITIES:

• Accurately complete daily paperwork
• Properly ring up all sales on a cash register, accurately count back change, handle money, checks and other types of payment received for products sold

SAFETY:

• Follow Company Loss Prevention and Safety Procedures, such as wearing suitable clothing for safety purposes, and not working outside at night, etc. The above duties are intended to describe the general nature and level of work performed by those assigned to this job. They are not intended to be a complete list of all responsibilities, duties, and skills required of this position. Note: This job description may change periodically as required by business necessity, with or without consent or advance notice to employees.
• Reliable transportation to and from the store

The above duties are intended to describe the general nature and level of work performed by those assigned to this job. They are not intended to be a complete list of all responsibilities, duties, and skills required of this position.

Note: This job description may change periodically as required by business necessity, with or without consent or advance notice to employees

REQUIREMENTS

• Car Wash Experience of at least 1 year.
• Sales Experience of at least 1 year.
• Mechanical Experience preferred.