What are the responsibilities and job description for the Call Center Agent position at Ignite Retail Technology?
Description
This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm.
Ignite Retail Technology is a national leader in customer rewards programs and develops innovative solutions that help retail operators optimize profit and cash flow through consumer engagement and operational governance. At Ignite, we thrive on change and are constantly expanding our offerings with the latest technologies.
To have a BLAST at Ignite, all team members should align with our core values :
- Bias for Action
- Listen, Learn, and Innovate
- Above and Beyond Customer Service
- Stellar Quality
- Total Trust
Requirements
Overall Responsibility :
To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $15.50 hourly.
Job Description :
To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.
Key Tasks and Responsibilities :
Education and Job Experience Requirements :
Salary : $16
