Collections Specialist

About iGo Motors

We are here to make trustworthy, affordable transportation available in every community we serve.

When people in our communities don’t have access to quality transportation, our communities suffer. When parents can’t get back and forth to work, the grocery store, school, important meetings, the doctor, or evening and weekend activities, families suffer. When employees aren’t able to show up to work on time due to vehicle issues, businesses suffer. Transportation is an important part of our lives that we rarely think about until it’s not there.

At iGo, our dedicated team works hard to continuously improve our entire process, innovating and discovering better methods, so that we can provide you with a higher quality vehicle at a better value. We want to ensure that bad credit, job status, and past financial struggles won’t stop you from owning a dependable car.

While solving transportation problems is our number one priority, it doesn’t stop there. We are constantly striving to improve every aspect of our business to ensure that the vehicle you purchase from us continues to serve you well for the life of your contract and beyond.

People need to go places. We ensure they get there.

About the role

• Join our dynamic team as a Collections Specialist and play a crucial role in maintaining the financial health of our company. You will be pivotal in managing customer accounts during critical stages of their lifecycle, focusing on retention and sensitive account management. This position combines the roles of a Receptionist and Collections Advisor, requiring a balance of excellent communication skills and financial acumen.

What you'll do

• Customer Interaction: Handle incoming phone inquiries efficiently, ensuring that customers are promptly directed to the appropriate department based on their needs.
• Account Management: Oversee customer commitments such as "promise to pays," refinancing options, and requests for advance days. Your goal will be to provide clear, actionable paths for customers to maintain and manage their accounts effectively.
• Collections: Proactively address accounts that are overdue by more than 3 days by implementing effective strategies to update their status or moving towards repossession if necessary.
• Repossession Coordination: Work closely with the repossession team to prepare accounts and collect necessary keys for the repossession process.
• Accident Response: Manage accounts impacted by vehicle accidents by providing support and guidance through the claim process. Responsibilities include collecting necessary information, coordinating towing services, and ensuring that customer needs are met during their vehicle’s repair or replacement.

Qualifications

• Proven experience in customer service or collections; experience in a financial setting is a plus.
• Strong interpersonal and communication skills, with the ability to handle sensitive situations with tact and professionalism.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• High school diploma required; further education or certification in financial services or customer management preferred.

Job Type: Full-time