Sales Processor (Evening Shift)

About Our Company:

It started with a simple idea.

Founded in 2012, HomeBinder was created to simplify the way homeowners manage and access important home information. From buying to maintaining and eventually selling a home, we make it easy to store, organize, and share key documents and data in one secure online platform. In 2023, we introduced HomeBinder Assistant—a free service offered through our partners like inspectors, lenders, and real estate agents—to help new homeowners set up utilities and essential home services as they settle in.

Core Values:

• We operate and communicate with authenticity, and we respect the diverse perspectives of others.
• We are daring, when we think we can win
• We enjoy the work
• We empower members of our team to contribute meaningfully, and in turn, we hold ourselves accountable to deliver
• We take good care of our clients

Why Work Here?

The #1 reason why people love working at HomeBinder? “The Culture!”

Join our dynamic sales team as a Customer Service Representative and advance your career in a performance-driven culture where you will be an instrumental part of a vibrant sales organization! We're not just growing – we're thriving. Our success is fueled by a collaborative and supportive company culture where every team member plays a vital role. The customer service role is an in-office position focused on making phone calls to customers to follow up on services provided, and invite them to take the next step toward learning about more (free) services. You will be persuasive, without being “sales-ey” and all of your interactions will be over the phone with customers.

Why Us?

Unlimited Advancement Opportunities: We believe in promoting from within, and our history is filled with success stories of entry-level employees who are now Directors.

Innovative Environment: Join us in shaping the future of our business without limits. We provide the tools and training you need to excel in a fast-paced and rewarding landscape, with the chance to advance forward over time into leadership roles, or into increasingly lucrative sales roles.

• Flexible Hours
• Full training
• Beautiful open-plan offices in downtown Tyrone, PA
• A fun dynamic team!
• Free coffee and snacks
• Entry level position with future career growth opportunities (we promote from within)
• Calls focused on follow-ups, checking in on services provided, and inviting customers to meet with our sales team members to get more services.

Benefits:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health Insurance
• On-the-job training
• Paid time off
• Vision Insurance

Ready to embark on a journey where your success knows no bounds? Apply now and be part of HomeBinder's success story!

Job Overview

Processors play a crucial role in ensuring the accurate and efficient handling of utility and internet subscription orders for home buyers. This position is responsible for verifying order details, ensuring compliance with vendor requirements, and resolving any processing issues in collaboration with the sales and vendor teams. Processors must maintain a high level of accuracy while working in a fast-paced environment, supporting overall business operations.

Key ResponsibilitiesOrder Processing & Verification

• Accurately process and verify customer orders, ensuring all details align with vendor requirements.
• Cross-check orders against sales submissions to minimize errors and rework.
• Maintain detailed and organized records of processed orders.

Issue Resolution

• Identify and resolve discrepancies in order details, collaborating with Home Experts and vendors as needed.
• Escalate complex processing issues to the Processing Team Manager for resolution.
• Follow up on pending or delayed orders to ensure timely completion.

Compliance & Security

• Adhere to vendor security requirements and PCI compliance standards when handling sensitive customer information.
• Participate in regular compliance training to stay updated on data security best practices.

Efficiency & Workflow Management

• Process orders within established turnaround times to meet company and vendor expectations.
• Manage workload effectively to ensure timely and accurate completion of all assigned tasks.
• Provide feedback on workflow improvements to enhance efficiency.

Team Collaboration

• Work closely with the Processing Team Manager and sales team to facilitate smooth order processing.
• Maintain clear and professional communication with team members and vendors.
• Participate in team meetings and training sessions to stay informed about process updates.

Key Competencies & Attributes

Top Performers in this Role Are:

• Detail-Oriented: Ensure accuracy in processing and verification tasks.
• Organized: Manage multiple orders efficiently while maintaining documentation.
• Problem-Solvers: Identify and resolve order discrepancies effectively.
• Strong Communicators: Maintain clear and professional interactions with team members and vendors.
• Tech-Savvy: Comfortable using CRM systems, order management software, and Microsoft Office Suite.

Performance Metrics

• Order Accuracy Rate: Maintain a 98% accuracy rate in processed orders.
• Processing Turnaround Time: Complete orders within the same business day of receipt.
• Compliance Adherence: Achieve 100% adherence to vendor security and PCI compliance standards.
• Issue Resolution Time: Resolve basic order discrepancies within 24 hours.

Compensation & Growth Opportunities

• Hourly Pay: $15 - $18 per hour (based on experience and performance).
• Performance Incentives: Opportunities for bonuses based on accuracy, efficiency, compliance benchmarks and attendance
• Career Path: Advancement opportunities to Senior Processor or Processing Team Manager based on performance and experience.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Opportunities for advancement

Compensation Package:

• Bonus opportunities
• Hourly pay

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift

Ability to Commute:

• Tyrone, PA 16686 (Preferred)

Ability to Relocate:

• Tyrone, PA 16686: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $18