What are the responsibilities and job description for the Enterprise Operations Management Support position at iGov?
The Enterprise Operations Management Support will be responsible for Planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements.
This position is contingent upon award
Essential Responsibilities:
- Planning, organizing, and managing staff and operations to ensure alignment with AFCENT, USCENTCOM, and HQ Air Force requirements.
- Monitoring, reporting, and coordinating actions for the AFCENT enterprise network.
- Providing oversight and guidance to technical professionals supporting the network.
- Managing network performance and end-to-end service quality.
- Reviewing and analyzing network performance.
- Participating in the assessment and selection of network performance and management tools.
- Developing Standard Operating Procedures (SOPs) to respond to unexpected issues or disruptions.
- Identifying trends that may lead to service or network disruption.
- Conducting operational impact assessments.
- Coordinating and managing authorized service interruptions.
- Reporting the status of outages and disruptions.
- Identifying opportunities for process improvement.
- Deliver On-call support outside normal business hours, as required
Essential Required Experience & Skills:
- TS clearance with SCI eligibility.
- VCTA certification.
- CCNP certification.
- ITIL Foundation certification.
- BS in a related field with 5 or more years of experience; or 7 or more years' relevant experience.
- IT operations/services management experience.
- Unix/Linux and Firewall experience.
Educational Requirements:
- BS in a related field with 5 or more years of experience; or 7 or more years' relevant experience.
Travel:
- Occasional CONUS TDY travel for meetings and training.
- Occasional OCONUS TDY travel to the CENTCOM AoR, including Al Udeid AB, Qatar.
iGov is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identify, political affiliation, or Veteran Status. If you have a disability or special need that requires accommodation during the hiring process, please let us know by emailing our HR department at HR@igov.com.
EEO: M/F/D/V