Renewals Manager, North America

Overview  

Join a world leader in intelligent process management. At iGrafx, we believe the right process can create competitive advantage. With iGrafx, our customers’ goals are prioritized, executed, and ROI is achieved.  

We hire recognized leaders in their field who leverage their skills and experience to create measurable, improved outcomes for our customers and our company. We champion winning together and value humble, team-first leaders who also bring determination and resolve to meet commitments.    

As a Renewal Manager for North America, you will be responsible for owning and driving the renewal process for our SaaS subscription contracts across our North American customer base. Your goal is to secure on-time renewals, minimize churn, and ensure customers continue to receive value from our platform. This is a highly cross-functional role where you’ll collaborate closely with Customer Success, Sales, Legal, and Finance to deliver a seamless customer experience and maintain high customer retention rates.

This is a full-time position that may be based remotely or in our Portland, OR headquarters.

At iGrafx, we believe in our people and what they represent. To that end, we are looking for like-minded individuals on a mission greater than bottom line results. We want people who are interested in making a difference in a small and growing organization.

If our core values (located here – http://www.igrafx.com/company/core-values) resonate with you, this might just be the place for you.

• Manage a portfolio of renewal opportunities across mid-market and enterprise accounts in North America.
• Proactively engage with customers prior to renewal dates to assess satisfaction, identify risks or upsell opportunities, and ensure on-time renewals.
• Develop and execute renewal strategies that support customer retention, while driving incremental growth (e.g.: minimum annual uplift, cross sale to new products, upsell etc).
• Partner with VP of Sales to ensure value delivery and help mitigate churn risks.
• Collaborate with Account Executives on larger renewal opportunities or those involving commercial negotiation or expansion (mainly for Strategic and Key Accounts).
• Maintain accurate forecasting and pipeline management in CRM (Salesforce), ensuring timely updates and clear next steps.
• Coordinate with Legal and Finance teams to ensure contracts are compliant and align with company policies.
  
  Analyze trends in renewal performance and customer behavior to recommend improvements to processes and playbooks.

• Bachelor’s degree or equivalent education and work experience
• Fluency in English
  Strong commercial acumen and experience with contract negotiations and subscription-based models.
  Excellent interpersonal and communication skills; able to build relationships and influence both customers and internal stakeholders
  Highly organized with strong attention to detail and the ability to manage multiple renewals simultaneously
  Experience with Salesforce and contract management tools.
  Familiarity with KPIs like Net Revenue Retention (NRR), Gross Renewal Rate, and Churn.
  Self-starter mindset with a strong sense of ownership and accountability.
  
•  Strong commercial acumen and experience with contract negotiations and subscription-based models.
  
  

• 3–5 years of experience in renewals, account management, or customer success at a SaaS company.
•  Strong commercial acumen and experience with contract negotiations and subscription-based models.
  

• Strong commercial acumen and experience with contract negotiations and subscription-based models.
• Excellent interpersonal and communication skills; able to build relationships and influence both customers and internal stakeholders
  
• Highly organized with strong attention to detail and the ability to manage multiple renewals simultaneously
• Experience with Salesforce and contract management tools.
  
• Familiarity with KPIs like Net Revenue Retention (NRR), Gross Renewal Rate, and Churn.
• Self-starter mindset with a strong sense of ownership and accountability.

• Competitive salaries
• Paid time off
• Matching 401(k) program
• Excellent health care, dental and vision plans
• Life insurance and disability plans

Note: US Citizens or Permanent Residents are encouraged to apply; please note that we will not offer visa sponsorship or visa transfer for this position.  This is a Salaried/Permanent Employment position.

• Be part of a fast-growing SaaS company transforming how enterprises optimize and manage their processes.
• Work with a dynamic, international team that values collaboration, innovation, and customer success.
  
• Competitive salary, performance-based bonus, and career growth opportunities

iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. The iGrafx platform captures and connects critical business operations for process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma, and Lean. With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting http://www.igrafx.com.

Please send your resume with a cover letter to: jobs@igrafx.com