What are the responsibilities and job description for the Claims Specialist (Open to Remote) position at IGS Energy?
Claims Specialist (Open to Remote)
Job Summary:
This role handles customer enrollments and inquiries, claims processing, and contractor dispatching.
Primary Responsibilities:
Customer Call Duties
- Interact with current and potential customers via telephone.
- Provide customers with product information on Home Warranty programs.
- Maintain satisfactory knowledge of service agreements.
- Enroll customers in IGS programs via phone, mail, or email requests.
- Handle claim calls including interacting with customers, verifying customers’ eligibility to file claims, verifying all facts related to claims and filing claims into the company’s claim system.
- Inform customers of repair or replacement procedures for a covered claim.
- Locate and dispatch contractors to repair or replace covered lines or systems and inform customers accordingly.
- Navigate systems, procedures and other resources to provide accurate and timely resolutions to customer inquiries, claims or program related complaints.
- Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
- Additional duties and responsibilities as assigned.
Contractor Call Duties
- Schedule repairs, complete and distribute claim forms, and provide contractors with appropriate authorization information to execute repairs.
- Maintain contact and follow-up with the contractor and customer throughout the claim process to ensure efficient repair or replacement.
- Review claims over the authorization limit level, review claim amount to verify additional costs, and provide appropriate approval for plan limit.
Afterhours Call Duties
- Handle claims and escalated customer calls on assigned dates after business hours
Required Skills:
- Experience with customer service in a phone center environment.
- Strong reasoning, decision making, and communication skills.
- Organized and detail oriented with excellent problem solving abilities.
- Experience with third party service relationships.
- Able to empathize, listen and assist customers during the claim process.
- Operate effectively in a team environment.
- Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities and handles pressure.
- Self-Motivating
- May be required to participate in certain insurance classes or obtain a Property & Casualty license.
Minimum Education & Experience:
- High school diploma or equivalent.
- Exposure to call center/customer service environment preferred.
- Prior experience in claims processing is a plus.
At this time, IGS Energy is hiring people in the following states:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington (State), West Virginia, Wisconsin, and Wyoming.
If your state is not listed, but you are imminently moving to a state where we are hiring, please apply. You will receive instructions once your application is submitted.
If your state is not listed, but you are imminently moving to a state where we are hiring, please apply. You will receive instructions once your application is submitted.
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