What are the responsibilities and job description for the Field Service Support Engineer II position at IGT?
IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .
Overview
This role will design Product Support Infrastructure for gaming products and facilitate Level 2 support for Sustaining Services (Field Service, Field Service Training, GOM, Schedulers, External Customers and others involved in sustaining support of a product) using proven methods and new technologies.
Key Responsibilities :
- Operationalize IGT Products through planning, readiness, deployment, and sustaining phases
- Develop and deploy support, documentation, and service models, while using proven methods and new technologies
- Prepare Field Service Readiness materials and support for all Products that are serviced by Field Service
- Become an SME on various new and existing products, to support Field Service through the lifecycle of that product
- Assist as a technical expert in Gaming Shows, Showroom updates, and Vendor or Focus Group activities
- Provide technical support on incoming requests from any IGT department or customer
- Conduct Mock Install and provide serviceability feedback during development of new product
- Prepare and deliver communication on critical Field Service relevant information
Requirements
Keys to Success
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $34,216-$65,957. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE : IGT) is the global leader in gaming. For more information, please visit www.igt.com .
Salary : $34,216 - $65,957
