What are the responsibilities and job description for the Field Service Technician II position at IGT?
IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .
Join the WINNING TEAM at International Game Technology!
IGT is seeking a Field Service Technician II in the greater Las Vegas area to support our casino services team and be part of our award-winning gaming products organization. This Field Service Technician II will provide a variety of customer service duties related to the installation, troubleshooting, maintenance, removal, and repair of electronic gaming machines and all related systems, equipment and signs.
- Install, troubleshoot, repair, and maintain IGT gaming machines, systems, and related equipment.
- Resolve technical issues, perform program upgrades, and set up system downloads.
- Support technical teams in game installations, conversions, removals, and preventive maintenance tasks.
- Configure game settings and test components such as pay tables, reel strips, and bonus features.
- Conduct testing and troubleshooting using various verification devices.
- Interpret wiring diagrams and technical documentation to perform installations and repairs.
- Document all repairs, maintenance activities, machine preparation, and site setup tasks.
- Install, repair, and maintain data lines, fiber optics, and telephone systems.
- Participate in high-profile projects, including new casino openings and property expansions.
- Share knowledge about new products with internal teams and external customers.
- Manage and maintain an accurate inventory of parts and equipment.
- Delegate tasks effectively during system projects and ensure timely completion.
- Educate customers on basic game functionality to enhance user experience and satisfaction.
- Follow established policies, procedures, and safety guidelines while performing tasks with minimal supervision.
Qualifications
Keys to Success
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation for this position is $25 / hr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE : IGT) is the global leader in gaming. For more information, please visit www.igt.com .
Salary : $25
