What are the responsibilities and job description for the Field Service Technician II position at IGT?
IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .
Overview
IGT is seeking a Gaming Field Services Technician II in the Reno area to support our casino services team and be part of our award-winning gaming products organization. This Field Services Technician will provide a variety of customer service duties related to the installation, troubleshooting, maintenance, removal, and repair of electronic gaming machines and all related systems, equipment and signs.
Responsibilities
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
- Support various projects including new casino openings and expansions.
- Successfully delegate to peer staff on various system projects.
- Knowledge share with internal and external customers on new products.
- Maintain accurate inventory of parts issued.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work. Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Reading and translating wiring diagrams.
- Resolve technical problems and perform program upgrades, and download set up.
- Testing programs with various verification devices.
- Troubleshoot with input and output tests.
- Set up game options and test various devices.
- Test pay table, reel strip and bonus awards.
- Install, repair and maintain data lines, fiber optics, and telephone lines.
- Knowledge share with customers on basic game functionality.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- In-depth user-level knowledge of SAP preferred.
Qualifications
Education Required
Experience Required
Skills Required
Keys to Success
LI-KG1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $34,216 - $65,957. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note : programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE : IGT) is the global leader in gaming. For more information, please visit www.igt.com .
Salary : $34,216 - $65,957
