Installation and Service Sales Technician

GENERAL DESCRIPTION:

This position is responsible for the service, repair and installation of cable management systems. This role requires a high degree of communication with customers; the ability to interpret and communicate complex concepts into simple terms and problem solve. Product training will be provided. The ideal candidate for this role would have worked in a hands-on, technical field.

RESPONSIBILITIES:

• Provide on-site installation, training, supervision, inspections and commissioning of Igus products.
• Perform hands-on on-site troubleshooting, service and repairs.
• Prepare installation project proposals, quotes, budgets and schedules.
• Provide high level technical support to external customers, contractors and igus employees at the location, via phone, video chat, etc.
• Provide on-site training to our customers.
• Create and maintain service information in the company database.
• Must keep product knowledge current and participate in training in related topics (igus products, industry specific, construction, OSHA, project management, etc.) on a semi-annual (or as needed in the case of particular certifications) basis.
• Must be able to manage, supervise and oversee the progress, performance, and accuracy of contractors, sub-contractors and others as needed.
• Must be able to work with the igus engineering team, harnessing team, products specialists and properly communicate any concerns and/or field changes that need to be made and to articulate them accordingly so that the proper updates are made to any drawing and/or BOMs.
• Must be able to schedule and book flights, hotels, car rentals etc. while staying within the corporate guidelines and assessing the best value while retaining the lowest cost.

REQUIREMENTS:

• Technical, Mechanical, Engineering qualifications, experience and education are preferred. College education is preferred.
• Hands-on mechanical experience including trouble shooting and repair skills.
• Must have a valid driver’s license with a clean driving record.
• Ability to read blueprints, electrical schematics, install, service and troubleshoot mechanical equipment.
• Ability to do mathematical equations, calculate dimensions, read and properly use a level, and to take and accurately calculate measurements.
• Basic knowledge of tool usage to perform work onsite at customer locations: Screwdrivers, ratchets, torque wrenches, pliers, laser measuring devices, tape measure calipers, etc.
• Working knowledge of Microsoft Office.
• Must be able to work under pressure, problem solve, plan and strategize to assure deadlines are meant.
• Must wear safety harness for fall protection, hard hat, safety glasses, ear plugs and steel toe footwear.
• Required to climb ladders and stairs, walk through difficult terrain and carry the necessary tools and equipment needed to perform the duties of this job.
• Necessity to climb on large equipment for the purpose of taking survey measurements, performing inspections and performing/checking installations.
• Must be comfortable with heights, as this position may require the use of large man lifts to reach locations to perform work as well as perform work on STS cranes at heights of 200 feet high or more.
• Availability to work extended hours, weekends, holidays and perform extensive travel with extended overnight stays.
• Travel requirement 100% with a minimum of 50%, primarily in North America with some potential for international travel
• Must have excellent time management skills

*Position should be located near Metropolitan airport for travel purposes*

BENEFITS:

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

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