What are the responsibilities and job description for the Team Lead Warehouse Operations position at iHerb?
Job Summary :
Under general supervision, the Warehouse Dept. Lead will lead departments to meet daily requirements, meet business goals, and pursue continuous improvements. Practices safety awareness; order consolidation, picking, packing, replenishment, shipping, receiving, inventorying, and re-warehousing. Processing must be completed in a timely manner to maintain established department and location standards / goals.
Job Expectations :
Loads and unloads trailers, scans merchandise, builds pallets and labels merchandise
Picks, packs and merges orders
Re-bags / Re-tickets, replenishes and / or stocks merchandise as needed
Verifies accuracy of production or location; may set or assign locations of products
Performs manual, computer or RF functions to enter data in systems
Manages flow based on available workload / orders
Communicate with leads from other departments, as needed
Document issues / challenges and report to management
Responsible for training, ensuring accuracy and maintaining productivity levels
Adheres to company policies and procedures; follows department training guidelines, best practices and operating procedures
Keeps work area neat and clean
Maintains standards of appearance according to location dress code
Follows all location Safety Guidelines
Ensures equipment and other department supplies are maintained
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities :
Required :
Ability to follow instructions and take directions
Ability to perform tasks consistently and accurately
Ability to read, write and perform basic math and computer operations
Attention to detail
Effective verbal and written communication skills
Ability to work as part of a team and interact effectively with others
Equipment Knowledge :
Ability to safely operate hand and power equipment according to procedure
Experience Requirements :
Generally requires a minimum of two (2) to three (3) years of related experience
Education Requirements :
High School Diploma preferred, or a combination of education and equivalent work experience.
Judgment / Reasoning Ability : Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands : The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment : The noise in the work environment is usually moderate. Other factors are :
Hectic, fast-paced with multi-level distractions
Company uniforms, closed-toed shoes, casual work environment
Warehouse environment, may be required to wear safety equipment
Ability to work extended hours as required
