Part Time Front Desk Agent Overnight/Night Auditor

Do you see yourself as a Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield?  

This role has the overall responsibility to assist in operating the front desk function for a Front Desk Overnight Agent at out Hunter Army Airfield, GA location. This person will be the relief agent for the regular Full-Time Overnight agent, at least 2 nights per week. Night Audit shifts are 11pm-7am on Friday and Saturday nights, primarily. Once trained, this person will be expected to work alone. Must have 1 year Hotel Front Desk experience to qualify. A resume must be attached to your application in order to be considered for the position.

At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post. 

This property is located on a US Military Installation. Successful completion of a Federal Background check will be required to access the installation in order to attend an interview for this position, and will be required to be renewed annually at minimum. DOD, Military Retiree, Spouse or Dependent card holders will be able to use their ID cards in-lieu of these procedures.

Your day to day

Key job duties and responsibilities for the Front Desk Agent Overnight include: 

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.  
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established   procedures including but not limited to posting all charges, completing cashier and other   reports, preparing deposit, and counting/securing assigned bank.
• Complete and transmit daily accounting reports and prepare them for review by hotel    management
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in  order to ensure total guest satisfaction. 
• Promote team work and quality service through daily communications and coordination with  other departments. 

What we need from you

Requirements include a High School diploma or equivalent, plus one year front desk/guest service experience. Experience with Opera PMS preferred but not required.    Must be comfortable with Microsoft Office Suite programs, such as Excel, and Acrobat Adobe Pro. Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Schedule flexibility based on business demand
• Due to access restrictions on the military installation, you must have your own reliable transportation to get to and from the hotel. There is currently no public transportation or ride share access to this location.
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• Required to work the overnight shift

What we offer

This position pays $18.40 for the Night Audit shifts. Part time employees are eligible for hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Type: Part-time

Pay: $18.40 per hour

Expected hours: 16 – 24 per week

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Overnight shift

Ability to Commute:

• Savannah, GA 31409 (Required)

Ability to Relocate:

• Savannah, GA 31409: Relocate before starting work (Required)

Work Location: In person

Salary : $18