Bellperson- InterContinental Mark Hopkins

Role Purpose:

As a Bell Person at InterContinental Mark Hopkins, San Francisco, you are the first and last impression of our guests’ stay. You play a key role in delivering exceptional service that reflects our commitment to luxury, hospitality, and personalized guest experiences. With grace, efficiency, and professionalism, you assist guests with their luggage, provide directions and recommendations, and ensure seamless arrivals and departures.

Key Accountabilities:

• Greet guests warmly upon arrival and departure, offering a personalized and anticipatory level of service
• Assist with transporting guests’ luggage to and from guest rooms, vehicles, and storage areas
• Escort guests to their rooms, explain hotel features and amenities, and ensure they are comfortably settled
• Maintain cleanliness and organization of the bell desk, lobby area, and storage room
• Coordinate with valet and front desk teams to manage guest needs efficiently
• Respond promptly to guest inquiries, requests, and concerns, providing solutions with a gracious attitude
• Deliver messages, packages, and amenities to guest rooms as needed
• Maintain up-to-date knowledge of hotel offerings, local attractions, dining, and events to offer thoughtful recommendations
• Uphold security standards by verifying guest information before granting room access or handling luggage
• Assist during group arrivals and departures, ensuring a smooth flow of guests and luggage
  
  

Key Skills and Experiences:

• Prior experience in a guest service or bell/concierge role preferred, especially in a luxury or boutique hotel environment
• Exceptional communication and interpersonal skills
• Professional appearance and demeanor
• Ability to lift and carry luggage and stand for extended periods
• Knowledge of the local area, including restaurants, attractions, and transportation options
• Flexible schedule, including availability to work weekends, holidays, and evenings
• Bilingual abilities are a plus
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life- including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well- both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

The hourly pay rate for this role is $26.21

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.