Housekeeping Manager InterContinental Hotel & Conference Center

Manage the housekeeping operation and staff to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Duties and Responsibilities

FINANCIAL RETURNS

• Prepare and monitor the departmental budget and financial plans to support the hotel’s overall profitability.
• Manage inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.
  
  

PEOPLE

• Interact with outside contacts:
• Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Guests – to ensure their total satisfaction
• Other contacts as needed (Professional organizations, community groups, local media)
• Provide ongoing training, coaching, and counselling to all housekeeping employees.
• Drive salary change, disciplinary, and termination actions for housekeeping employees.
• Drive the hiring process, including job posting, candidate selection, interviewing, and hiring of housekeeping employees.
• Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.
• Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage
  
  

Guest Experience

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.
  
  

RESPONSIBLE BUSINESS

• Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees.
• Develop, communicate, and enforce department policies and procedures.
• Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.
• Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate.
• Serve as “manager on duty” as required.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May assist with other duties as assigned.
  
  

ACCOUNTABILITY

This is either the top job in the housekeeping department in a smaller hotel, or .the manager a large team of housekeeping employees in a full-service, luxury, resort, or major flagship hotel, which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests.

Qualifications And Requirements

High School Diploma or equivalent, plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
  
  

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.
  
  

The salary range for this role is $62K-$65K. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.