What are the responsibilities and job description for the Assistant General Manager position at Ihop?
Job Description
Job Description
WHAT WE ARE HUNGRY FOR
As the Assistant General Manager you will support the General Manager and help administer training. As
Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new
packets ready for new hires, etc. Along with helping with the general duties of keeping Paris Baguette
clean and running, can administer different tasks and duties to crew members.
KNOWLEDGE AND RESPONSIBILITIES
Support / Gathering information to develop store operation plans
Help administer new product launching, promotions and seasonal events.
Order merchandise and ingredients.
Monthly inventory count through Excel.
Collect feedback for identifying local community and customer needs.
Learn and understand all company policies and provide suitable advice to employees.
Support manager to deliver any company wide communication to all employees.
Utilize WebPOS for measuring store revenue and operating performance, e.g. automated
programs for work schedule, monthly performance report, quarterly business report, cash and
product management program.
Support Store Operation
Manage POS and credit card system during operating business hours.
Main contact for catering and special orders.
Daily inventory count.
Help manage deliveries and inventory.
Support simple repairs in the store such as equipment and furniture.
General substitute for Manager.
Regularly inspect store to assure standards are maintained at all times.
Employee Management
Employee training : ensuring all employees are providing excellent customer service, being able to
coach employees in a positive manner to improve.
Job delegation, enforcing duties as assigned.
Creating employee work schedule for final review by General Manager.
Issuing refunds for customers.
Initial claim issues, being able to report it to the right department.
Monitor, report, and take action on any incidents that occur.
Quality Control, Health Inspection, Inspection Checklist
WHAT YOU NEED TO HAVE
Minimum High School Diploma / GED or Some College
2-4 year of food handling experience.
Detail oriented with excellent organizational skills and verbal and written communication skill
Able to lift up to 50 lbs.
Time management, ability to prioritize.
Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling
and accuracy of transactions.
Flexible, adaptive, upbeat, open and visible management style, with a successful record of
accomplishment of managing senior operations leaders across a large geographically
decentralized portfolio.
Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring,
motivating & developing team members.
Exceptional organizational and communication skills with the ability to effectively balance
priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial
environment.
Feedback is a gift! Ability to provide construction feedback and recognition to every member of
the organization, to ensure we have an open and transparent culture of high performance
standards.
High emotional intelligence with the ability to work with, and manage diverse teams by being
highly empathetic, intuitive, self-motivated and driven.
Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork
environment.
Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's
Mission, Vision, Brand Values and Culture.
