What are the responsibilities and job description for the Crew Chief position at IHOP?
Position Summary:
As a Crew Chief at IHOP, you'll play a crucial role in ensuring exceptional guest experiences. You'll lead by example, coordinating the efforts of our talented team members to deliver top-notch service in a friendly and efficient manner. From managing shifts to maintaining high standards of cleanliness and quality, you'll be instrumental in upholding our reputation as a beloved dining destination.
Responsibilities:
- Run shifts alongside or in the absence of our Assistant Manager and General Manager
- Assign responsibilities to each Team Member and supervise performance.
- Assist with the training of new Team Members and refresher training for current Team Members
- Inform Team when new menu items and specials are offered, so that they can provide the best possible food service.
- Review all timecards for your shift.
- Enforce our quality standards and help resolve any customer complaints.
- Check for the correct quantity and quality on deliveries.
- Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change
Qualifications:
- High school diploma or equivalent.
- Previous experience in a restaurant or hospitality environment preferred.
- Strong leadership and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
Competencies:
- Leadership: Inspire and motivate team members to achieve goals.
- Communication: Clearly convey information to team members and guests.
- Problem-Solving: Address issues promptly and effectively.
- Time Management: Prioritize tasks to ensure smooth operations.
- Adaptability: Thrive in a dynamic and ever-changing work environment.
Skills:
- Excellent customer service skills.
- Basic math and computer skills.
- Knowledge of food safety regulations.
Physical Requirements:
- Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
- Standing and Walking: Prolonged periods of standing and walking throughout the shift.
- Bending and Reaching: Frequent bending, reaching, and twisting.
- Manual Dexterity: Good hand-eye coordination.
- Communication Skills: Clear verbal communication to interact with people.
- Temperature Tolerance: Ability to work in varying temperatures
Benefits:
- Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
- Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
- Career Growth: Training programs, clear career paths, and mentorship opportunities.
- Recognition: Performance-based incentives, bonuses, and employee recognition programs.
- Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
- Flexibility: Customizable benefits and support for major life events.
