What are the responsibilities and job description for the Host- Hostess position at IHOP?
Position Summary :
As a Host at IHOP, you will be the first friendly face our guests encounter, setting the tone for their dining experience. Your warm demeanor and exceptional customer service skills will ensure that every guest feels welcomed and valued. You will manage the flow of guests into the restaurant, seat them promptly, and assist in maintaining a clean and organized dining area.
Responsibilities :
Greet guests with a smile and friendly attitude upon arrival.
Manage the seating chart efficiently to accommodate guests and optimize table turnover.
Answer phones to take reservations or answer inquiries politely and accurately.
Provide guests with menus and notify servers of their arrival.
Monitor the waiting list and notify guests when tables become available.
Maintain cleanliness and organization of the hostess station and lobby area.
Assist with side duties such as refilling condiments, restocking menus, and assisting servers when needed.
Qualifications :
Proficient in reading and writing.
Effective communication skills.
Ability to stand for up to 8 hours during shifts.
Capable of lifting or moving up to 25 pounds.
Full mobility of hands and arms to perform repetitive tasks like transporting plates, glasses, and baskets between the kitchen and dining room.
Competencies :
Customer focus : Demonstrates a genuine desire to provide exceptional service to our guests.
Teamwork : Works collaboratively with coworkers to ensure a positive dining experience for guests.
Adaptability : Adapts quickly to changing priorities and situations in a dynamic restaurant environment.
Time management : Efficiently manages wait times and seating arrangements to minimize guest wait times.
Problem-solving : Resolves guest concerns or conflicts with professionalism and tact.
Skills :
Proficient in basic math for managing seating arrangements.
Excellent verbal communication skills.
Ability to multitask and prioritize tasks effectively.
Basic computer skills for managing reservation systems.
Physical Requirements :
Lifting and Carrying : Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
Standing and Walking : Prolonged periods of standing and walking throughout the shift.
Bending and Reaching : Frequent bending, reaching, and twisting.
Manual Dexterity : Good hand-eye coordination.
Communication Skills : Clear verbal communication to interact with people.
Temperature Tolerance : Ability to work in varying temperatures.
Benefits :
Holistic Well-Being : Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
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