What are the responsibilities and job description for the Entry Level Sales Assistant position at IIM Group?
Looking for Growth?
Want to gain actual sales and business experience but are lacking it on your resume? Do you crave discipline, and high standards but want to feel valued and important? Infinite is looking for Entry Level Sales Assistants with ambition and a desire to grow their professional careers. Using your influencing and relationship-building skills, you provide caliber client service and team-building initiatives. The Entry Level Sales Assistant anticipates how decisions are made, understands the details of individual campaigns, and persistently explores and uncovers the business needs of key clients and the Infinite team. Working with them, the Entry Level Sales Assistant sets the vision of the business development strategy.
The Entry Level Sales Assistant has responsibility and accountability for managing our client experience. The Entry Level Sales Assistant in this role will be responsible for the overall satisfaction of our customers and maintaining personal customer retention. As a member of the Sales Assistant team, you will be a key contributor to driving service excellence through innovation, seamless onboarding, and working with our clients to fully understand their business and how our platform can benefit their needs.
Core Responsibilities of the Entry Level Sales Assistant:
- Own the relationship with a portfolio of customers and ultimately be responsible for the customers’ onboarding, adoption, and renewal.
- Support clients with all implementation and platform issues.
- Answer customer inquiries and help to educate them in person.
- Have daily/weekly cadence for meeting with strategic clients.
- Must be able to understand and break down a customer workflow and map it back to our product.
- Manage and collaborate as a team to resolve at-risk customer escalations across your book.
- Be the voice of our customers with the product and engineering teams. Gather, prioritize, and communicate feedback and feature requests.
- Monitor and manage the account health of your book of business to ensure our customers stay engaged
About You:
- You are down for a challenge, always.
- You are comfortable working on performance-based pay.
- You are friendly and charismatic with customers.
- You can simplify the complex (our clients are inherently non-technical by nature so you must be able to work with them.)
- You are a self-starter.
- You are service-minded and team-oriented. (you’ll be working with multiple teams on a regular basis).
- You have impeccable attention to detail.
Qualifications for the Entry Level Sales Assistant Role:
- At least 1 year of relevant experience in sales is preferred, but not required.
- Willing to understand the sales process and dynamics.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and clients.
