What are the responsibilities and job description for the Customer Advisor position at IIQAF?
We are looking for a highly motivated and customer-centric individual to join our team as a Customer Advisor. As a Customer Advisor, you will be the primary point of contact for our customers, providing them with excellent service and support. This role requires exceptional communication skills, problem-solving abilities, and a passion for helping others. If you have a strong customer service background and enjoy building relationships with customers, we would love to hear from you.
Responsibilities
- Serve as the main point of contact for customers, addressing their inquiries and providing solutions in a timely and professional manner.
- Build and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded.
- Proactively identify opportunities to upsell or cross-sell products and services to customers, maximizing revenue potential.
- Collaborate with internal teams to resolve customer issues and escalate complex cases as necessary.
- Conduct customer satisfaction surveys and gather feedback to continuously improve the customer experience.
- Stay up-to-date on product knowledge and industry trends to confidently provide accurate information and advice to customers.
- Assist with the onboarding of new customers, ensuring a smooth transition and successful implementation of our products and services.
Requirements
- Previous experience in a customer service role, preferably in a call center or similar environment.
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Strong problem-solving skills and the ability to think on your feet to resolve customer issues.
- Exceptional interpersonal skills, with the ability to build rapport and establish trust with customers.
- Proficient in using CRM systems and other customer service tools.
- Proactive and customer-focused approach, with a genuine desire to help others.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Salary : $5,600 - $6,000
