What are the responsibilities and job description for the Account Manager position at IKA – Laboratory, Analytical and Process Technology?
Do you enjoy travelling, interfacing with customers who are working on cutting-edge research, and being part of a motivated team? If so, learn more about this opportunity below!
The IKA Account Manager is responsible to maintain and establish growth of the current Academic, Biotech, Pharma, Industrial, Food & Bev, Chemical, Cosmetics, and Clinical customer base. Primary responsibilities also include developing and creating new business opportunities through promoting the IKA portfolio. The Account Manager will actively seek to convert competitive business and develop new customers in assigned territory leading to increased revenues for the company. The Account Manager is directly responsible for achieving their territory sales growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Develop Territorial Business Plan to achieve sales goals inclusive of influencing territorial luminaries via new products/applications positioning.
- Develop and maintain adequate short/long term sales pipeline to consistently generate profitable revenue.
- Achievement of revenues goals by growing existing customer bases as well as conversions of competitive accounts.
- Deliver a quarterly strategic plan for their region that focuses on growing Distribution and Direct revenue in the territory.
- Building team relationships with other IKA Sales, Service, and Technical Support Associates to maximize sales revenues while promoting opportunities, harmony, and territorial management.
- Develops and maintains one on one relationship with key distributor sales reps within assigned areas.
- Attend and support local, regional and national trade shows as required.
- Provide quotations and technical assistance to customers for products and accessories.
- Helps customers with technical questions or rerouting call to the appropriate sales or service person.
- Answer the IKA Voice Mail 3 times per day, morning, mid-afternoon and late afternoon.
- Routinely study and gain technical knowledge on the Laboratory and Analytical portfolio and competitors.
- Day-to-day teamwork, cross- training, coordination of all activities with Customer Support while working collaboratively with the customer.
- Explores and understands competitor’s strengths, vulnerabilities and strategies and disseminates through IKA sales team.
- Maintain good customer contact records in electronic format.
