Service Technician (m/w/d)

SUMMARY

Provides day-to-day assistance and service to customers and sales representatives within the Process Division. The Service Technician is to deliver excellent customer service with the goal to drive service success that improves customer satisfaction and increases profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following. Other duties may be assigned.

• Disassemble, clean up parts, evaluate customers machines for repair, rebuild, test, and prepare shipping
• Provide service and customer support via in-coming calls, net meetings, or emails.
• Coordinate workflow to schedule
• Produce timely and detailed service reports for each repair.
• Cooperate with technical team and share information across the organization
• Diagnose errors or technical problems and determine proper solutions in-house and in the field
• Manage on-site installation, repair, maintenance when needed.
• Follow all company’s filed procedures and protocols when operating machines, in a safe manor, in-house or in the field.
• Build positive relationships with customers while successfully troubleshooting problems.
• Provide spare parts quotations to customers.
• Travel when needed for repair or service work.

We reserve the right to change individual job tasks or assign additional duties to this position if it can improve operational processes or is deemed necessary.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Two-year Associate Degree. Results oriented, quality conscious and customer oriented with minimum of four years of experience in the mechanical field, assembling or mechanical repair.

LANGUAGE SKILLS

Proficient in verbal and written communication skills.

COMPUTER SKILLS

Familiar with Windows based software, i.e. MS Word, Excel, Access and CRM and MRP software. Knowledge of SAP a plus.

MATHEMATICAL SKILLS

Ability to use basic math skills.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually higher than moderate.

Now hiring employees from the following areas: Field Service Engineer (m/w/d), Kundendiensttechniker (m/w/d), Wartungstechniker (m/w/d), Instandhaltungstechniker (m/w/d), Support-Techniker (m/w/d), Technischer Kundendienstmitarbeiter (m/w/d)

IKA laboratory technology offers a wide range of innovative equipment for numerous applications in research and development. Market leaders trust in our proven technology for their mixing, heating, distilling and crushing applications. IKA has gained a leading position in the world market with its innovative magnetic stirrers, mixers, overhead stirrers, shakers, homogenizers, mills, rotary evaporators, calorimeters, laboratory reactors and specially developed software for laboratory and analysis applications, as well as temperature control products such as circulators, baths and chillers.

Job Types: Full-time, Part-time

Work Location: In person