What are the responsibilities and job description for the Customer Service Associate position at IKEA?
IKEA Stoughton is looking for a Customer Service Associate to join their team! This is a permanent full-time position, 34-40 hours/week, and weekend availability is required.
The pay for this position is starting at $19.52 /hour
We might be an awesome match if:
- You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting environment is important to you.
- A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team
Daily Responsibilities include:
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Preferred Experience:
- High school diploma or equivalent
- 1 year of retail sales or customer service experience preferred
Who We Are:
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $19.52 - $27.86 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $20 - $28
