Automotive Service Advisor

Ikon Technologies is the telematics industry leader providing customized software solutions and innovative hardware on a state-of-the-art platform. Our solutions allow customers to monitor, protect, and optimize their mobile assets throughout the United States.

The Automotive Service Advisor is responsible for managing the full lifecycle of dealer success for multiple automobile dealership customers in the Chicago IL. area, including post-sale implementation, ongoing re-orders, consumer sell thru penetration, recursive training, and ongoing support services.

Role and Responsibilities

• Ensures a best-in-class dealer experience from the point of sale, through onboarding, and into the account maintenance phase. Maintains dealer relationships, satisfaction and retention through excellent customer service, proactive dealer communication, and regular on-site visits.
• Drive adoption of Ikon solutions across all stakeholder departments, including sales, service, F&I and operations
• Expand relationships with dealer partners to maximize revenue and minimize churn
• Responsible for all GPS device re-order activity and assist with dealer inventory management
• As a Subject Matter Expert on the Ikon product offerings, consults with dealership personnel to ensure they are set up to successfully sell Ikon to the consumer market
• Generates and provides various reporting that highlight areas of improvement and service enhancement
• Proactively works with dealers on issues that negatively impact solution adoption, including but not limited to dealer health checks, issue resolution, prompt communication of issue status, & customer satisfaction
• Works cross-functionally with Sales, Dealer Support Services, Product Management, Deployment and other stakeholders to ensure consistent product, application and service quality

Job Requirements/Qualifications:

• Experience in or familiarity with the Franchise Automobile Dealer Retail industry and culture preferred; not required
• Excellent organizational & time management skills; detail oriented; ability to prioritize
• A clean driving record is required for this position (Class C license in good standing, no DUI or felony driving offenses)

• 2-5 Years of specialized customer account management related experience and/or training; project management
• Proven background with providing exemplary customer service and support
• Ability to work extended hours and be “on-call” after regular business hours as needed
• Intermediate level MS Office skills

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Application Question(s):

• Do you have experience working as a Service Advisor in an Automotive Dealership?

License/Certification:

• Driver's License (Preferred)

Location:

• Cleveland, OH (Required)

Work Location: Remote