What are the responsibilities and job description for the Dealer Support Associate position at Ikon Technologies?
ikon technologies is the telematics industry leader providing customized software solutions and innovative hardware on a state-of-the-art platform. Our solutions allow customers to monitor, protect, and optimize their mobile assets throughout the United States.
We are looking for a motivated and service-oriented Dealer Support Associate to work with 100-150 dealerships, helping them improve performance and address operational challenges. This role is perfect for individuals with dealership experience, such as Service Advisors, who are passionate about assisting others in achieving success. You’ll provide remote/virtual support, analyze performance metrics, and collaborate with dealerships and internal teams to drive growth and operational efficiency.
Responsibilities
- Provide virtual support to dealerships, assisting with performance challenges and operational improvements.
- Monitor dealership metrics, identify issues, and suggest actionable strategies for improvement.
- Analyze sales and operational data to uncover trends and recommend solutions that boost dealership growth and revenue.
- Help ensure compliance by verifying product registrations and customer sell-throughs.
- Coordinate with the technical support team to resolve dealership issues quickly and effectively.
- Collaborate with internal teams and dealership staff to align strategies, resolve concerns, and implement performance enhancements.
Qualifications
- 2-3 years’ experience in dealership operations, such as service advising, automotive sales, or a related role.
- Strong problem-solving skills and the ability to act on performance data insights.
- Excellent communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to handle multiple tasks and priorities.
- Familiarity with Microsoft Excel, PowerPoint, and other tools for reporting and data analysis.
- Experience with CRM systems like Salesforce or HubSpot is a plus
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Application Question(s):
- Do you experience working in an Automotive Dealership as a Service Advisor?
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Arlington, TX 76006 (Required)
Ability to Relocate:
- Arlington, TX 76006: Relocate before starting work (Required)
Work Location: In person
