Field Support Manager - Entry Program

Start Your Career in Automotive Management

Are you looking to break into the automotive industry with a role that provides hands-on experience, leadership development, and career growth? Our Field Support Manager – Entry Program is designed for individuals with 1-3 years of experience in automotive retail, dealership operations, or customer service who are eager to learn, grow, and develop into future leaders in the field.

In this role, you will work alongside senior account managers and dealership partners, gaining experience in dealer relations, customer success, operations, and product training. You will develop the skills needed to as Field Support Manager that is responsible for managing over 50 dealership accounts and driving business success.

What You’ll Learn & Do

Training & Development

• Participate in a structured training program to understand dealership operations, fixed ops processes, and product knowledge implementation.
• Work closely with senior team members to gain hands-on experience in fixed ops & field support.
• Learn how to train dealership staff across sales, service, finance, and operations on Ikon’s automotive solutions.
• Gain exposure to customer relationship management (CRM) tools, reporting, and dealership analytics.

Dealer Support & Field Experience

• Support up to 75 dealerships in your assigned region, assisting with onboarding, product implementation, and issue resolution.
• Conduct regular on-site visits to dealerships to provide hands-on training and ensure smooth adoption of Ikon’s solutions.
• Ensure dealership staff correctly install and maintain the product, troubleshooting issues as needed.
• Assist with inventory management and reordering processes.
• Work with virtual account management teams to resolve off-lot issues and meet back-office dealership personnel as needed.

Growth Path

• As you gain experience, take on more independent responsibilities, eventually managing dealer relationships and operational success.
• Develop problem-solving and leadership skills that prepare you for a long-term career in automotive field management.
• Learn how to drive business success by ensuring dealerships have the tools and support needed to sell and service Ikon’s solutions.

Who Should Apply?

This program is ideal for individuals looking for an entry point into automotive field management. You should apply if you:

✔ Have 1-3 years of experience in automotive retail, dealership operations, customer service, or a related field.

✔ Are passionate about the automotive industry and dealership business operations.

✔ Have a strong desire to learn account management, dealer relations, and product training.

✔ Enjoy traveling and working in a fast-paced, hands-on environment.

✔ Are a proactive problem solver with strong communication and interpersonal skills.

✔ Are comfortable using Microsoft Office (Excel, Outlook, PowerPoint, Word) and CRM platforms.

✔ Have a valid driver’s license with a clean driving record (no DUI or felony driving offenses).

What We Offer

✅ Comprehensive training & mentorship from industry experts.

✅ Career growth opportunities into full-time Field Support & Account Management roles.

✅ Competitive salary, benefits, and travel reimbursement.

✅ Hands-on experience with leading automobile dealerships.

✅ Exposure to cutting-edge automotive technology and dealership operations.

Launch your career in automotive field management—apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have 1-3 years of experience in automotive retail, dealership operations, or customer service?

Ability to Relocate:

• Cleveland, OH: Relocate before starting work (Required)

Work Location: On the road