What are the responsibilities and job description for the Virtual Customer Service Representative - Greater Toronto Area position at IKS Health?
Company Overview
Aquity Solutions is a leader in the healthcare and business process outsourcing industry, dedicated to providing exceptional customer service and support solutions. Our mission is to enhance client interactions and operational efficiency through innovative approaches and a commitment to quality.
Summary
As a Customer Service Representative at Aquity Solutions, you will play a vital role in delivering outstanding support to our clients. This position is essential for maintaining high levels of customer satisfaction and ensuring seamless communication between our clients and their customers.
Responsibilities
- Provide exceptional customer service through effective communication via phone and email.
- Assist clients with inquiries, resolving issues promptly and professionally.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Conduct outbound calls as needed to follow up on client requests or feedback.
- Analyze customer interactions to identify areas for improvement in service delivery.
- Support multilingual clients by providing assistance in their preferred language when possible.
- Collaborate with team members to enhance overall client satisfaction and service quality.
- Maintain a thorough understanding of company products and services to effectively assist customers.
Qualifications
- Proven experience in customer service or client support roles, preferably in a call center environment.
- Strong phone etiquette and communication skills are essential for effective interaction with clients.
- Ability to perform data entry tasks with accuracy and attention to detail.
- Multilingual abilities are a plus, enhancing our capacity to serve diverse clients.
- Demonstrated analytical skills for assessing customer needs and improving service delivery processes.
- Familiarity with office software applications is beneficial but not required.
- Experience in outbound calling is advantageous but not mandatory.
If you're ready to make a difference in the lives of our clients through exceptional service, we invite you to apply today and join the Aquity Solutions team!
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
Work Location: Remote
Salary : $19
