What are the responsibilities and job description for the VP Customer Success (Health Tech Solutions Sales) position at IKS Health?
About US
At IKS Health, we are enabling care by removing the tasks that prevent great outcomes. The Care Enablement Platform supports care delivery and enhances financial sustainability combining a unique blend of technology and talent. By taking on administrative, operational and clinical tasks, we help care delivery organizations overcome their biggest challenges related to cost, quality and access. Our solutions can be found in: Revenue Cycle Management, Clinical Support and in Value-Based Care. www.ikshealth.com
About the Role
As a VP, Customer Success, Healthcare Technology Solutions, with IKS Health, this executive level candidate will have experience in ambulatory practice, clinical or administrative operations, finance, or consulting. Also, a working understanding of healthcare trends, health system operations and practice financials is essential to this role. This position is revenue generating, responsible for developing a sales pipeline and selling solutions to new and existing clients in regional markets. This role will also serve as the ongoing executive level liaison to our current customers.
Responsibilities
- Revenue capture responsibility for new account growth and growing revenue in existing accounts within a target market
- Perform as an IKS ambassador and thought leader, proactively lead and coordinate teams from both sides towards common goals and solutions.
- Leverage consultative client centric skills to grow existing client relationships at all levels, especially at the CXO level.
- Engage as a Strategic Partner with Client CEO’s and other C-level executives advise them on their business - Revenue Budgeting and forecasting - Adherence to Revenue Storm methodology and salesforce.com
Client Services
- Partner with IKS Product heads and Customer facing delivery leaders within respective market / accounts
- Able to effectively work with the operations team to identify potential solutions / strategies to effectively address client issues / objectives
- Oversee and provide strategies for effective governance between IKS Health and client teams across the hierarchy (level equivalent mapping)
Required Skills
- Individual ability to create a shared vision with prospect executives for the purposes of selling IKS services; while also maintaining those relationships
- Deep knowledge of the US healthcare provider/payor market in general but specifically of the ambulatory segment. Prevailing and future trends that will impact prospects/customers
- Some level of strategy consulting experience (or equivalent healthcare operating experience) helping healthcare providers solve real business problems within revenue cycle, VBC and inside their clinical documentation
- Strong financial acumen to be able to quantify the impact of business problems and their solutions
Education and Experience
- At least 5 years, with a preference of 10 years of experience in the provider healthcare space, delivering consultative, account management, and/or outsourced services with revenue & growth responsibility
- Flexibility and willingness to travel