Lead Host

Are you passionate about guest satisfaction? Do you enjoy collaborating with a team to ensure that guests leave with a desire to return? If so, we invite you to submit your resume.

Overview  

il Buco Restaurant Group is seeking an experienced and dynamic Lead Host for its three-star restaurant, Alimentari & Vineria. In this role, you will be the first point of contact for guests, responsible for creating a positive first impression and managing the flow of guests. This includes greeting, seating, handling reservations, and ensuring a smooth dining experience. Your primary goal will be to maintain a positive dining atmosphere for our guests.

The ideal candidate will possess extensive hosting experience and a strong passion for the food service industry. You will collaborate closely with the management team to support the current hosts at il Buco Alimentari & Vineria, ensuring that they deliver a welcoming and hospitable experience. This includes managing daily reservations and contributing skills that enhance the overall guest experience.

Please note that proven experience in hosting at a high-end, fast-paced restaurant is required. RESUME IS REQUIRED

The overall responsibilities include:

• Guest Relations
• Reservation Management
• Table Management
• Front of house operations
• Train other host, ensuring they are adhering to hospitality standards

Duties and Responsibilities 

• Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
• Know the table numbers and position numbers in all sections of the restaurant.
• Perform in accordance with the service guidelines of the restaurant at all times.
• Maintain a comprehensive knowledge of Resy booking systems.
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
• Maintain general knowledge of nearby landmarks, transportation, and other il Buco properties.
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Report all guest complaints to management immediately and follow up with the guest to ensure their needs have been met.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
• Execute payment transactions for guests throughout the restaurant as needed.
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
• Build a thorough knowledge of our service standards and style as detailed by the Employee Handbook.
• Treat all areas of the restaurant with respect. Contribute to the cleanliness and organization of the space at all times. 
• Act in a professional manner and represent il Buco Alimentari & Vineria graciously whether you are in house, traveling, or at another local establishment.

Physical Demands & Essential Functions

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
• Fluent in both written and spoken English 
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook 

REQUIREMENTS:

• 2-3 years experience in a high-volume, fine-dining restaurant
• Available to work weekends and holidays
• Experience with Resy, or comparable reservation system
• Excellent communication and problem solving skills
• Able to maintain a professional, yet welcoming and friendly demeanor at all times

• Please provide 2 professional references when applying
• RESUME IS REQUIRED

Want to learn more about us? Check out our website: www.ilbuco.com, or social media @ilbuco_av @ilbuconyc @ilbucovita @bottega_ilbuco

il Buco Alimentari & Vineria is proud to be an Equal Opportunity Employer

Salary : $20 - $22