What are the responsibilities and job description for the Executive Housekeeper position at ilani?
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Position Summary:
Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.
Primary Duties and Responsibilities:
- Promotes superior guest service.
- Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
- Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas and Heart of House.
- Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance and organization according to department standards.
- Conducts all departmental and pre-shift meetings.
- Prepares and follows through on departmental strategic plans and goals.
- Follows up with guests to ensure that customer satisfaction goals are met.
- Responsible for the hiring, training, scheduling, evaluating and counseling of the housekeeping staff.
- Prepares department schedules and labor and productivity reports.
- Ensures accurate key control.
- Works as a liaison for the laundry operation.
- Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
- Provides feedback on survey inspections scores.
- Develops action plans and projects for sections that need cleaning improvements.
- Maintains a clean, safe, hazard-free work environment.
- Reports repairs and replacement of equipment, as needed.
- Ensures proper recycling procedures are adhered to .
- Assists with the preparation of the monthly P&L and annual budget.
- Assists the Director of Hospitality & EVS Manager as needed.
- Assists with ordering needed supplies through the inventory control system.
- Assists with budget goals for Housekeeping and EVS supplies.
- Communicates with vendors, as needed.
- Ensures guest requests are fulfilled in a timely manner.
- Performs other duties as assigned.
Minimum Qualifications:
- High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
- Two (2) years of management experience in a large, fast paced hotel housekeeping department, in a high- volume hotel, as an Executive/Chief Housekeeper or Assistant.
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Must have a thorough understanding of cleaning equipment, supplies and chemicals.
- Previous customer service experience.
- Excellent written and verbal communication skills.
- Excellent organizational and multi-tasking skills.
- Intermediate knowledge of Word, Excel and Outlook.
- Ability to manage multiple priorities.
- Knowledge of necessary property management systems.
- Proficient with rapid response and property management systems.
- Must complete full training on chemical usage, MSDS, OSHA regulations, Hazardous Communication, Blood borne pathogens and all other safety regulatory procedures.
- Must be able to stand for long periods of time with frequent reaching, lifting, and bending
- Must be able to lift 40 lbs.
- Must be able to work various shifts and flexible hours.
- Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.
Preferred Qualifications:
- Executive housekeeping experience in a high-volume Casino Resort preferred.
- 3-4 Diamond housekeeping experience preferred.
Work Shift:
Regular
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