What are the responsibilities and job description for the Marketing Account Manager position at Ilfusion Creative?
About Ilfusion:
We’re an established, 15-year old multi-talented digital marketing agency founded on creativity, versatility, and collaboration. Our company is on a growth path and we need additional talent. Our team members wear many hats — from video production to design, copywriting, and beyond. We believe in hiring passionate creatives who can adapt, grow, and contribute to a dynamic agency environment.
About the Role:
We’re looking for an Account Manager who is as organized as they are passionate about marketing — someone who can keep clients happy while ensuring projects run smoothly. This role will involve managing relationships and processes between clients and multiple project managers and creative team members. The ideal candidate enjoys shaping workflows and is excited to build out processes.
What You'll Do:
- Act as the main point of contact for multiple clients, juggling priorities with ease.
- Manage relationships and processes between clients and multiple project managers and creatives.
- Track billing time accurately.
- Use AI tools to streamline workflows.
- Conduct quality control checks and proofread client work.
- Collaborate with our U.S.-based and overseas creative teams (occasional early/late calls due to time zones).
- Present well on Zoom and in-person.
What We’re Looking For:
- Agency account manager or account executive with agency experience preferred.
- Management experience.
- Tech-savvy — familiarity with AI tools and project management software.
- Detail-oriented.
- Strong relationship and process management skills.
- Strong communication skills — both written and verbal.
- Self-starter — able to manage your time efficiently while working remotely.
- Reliable transportation for occasional on-site meetings or shoots in the Fort Worth/Dallas area.
- Willingness to work occasional off-hours for event coverage.
Bonus Points If You Have:
- Familiarity with tools like Basecamp, monday.com, Harvest, Google Drive, Docs, Gmail, Slides, and Canva.
- Previous remote team experience with U.S. and overseas teams.
Perks:
- Work-from-home flexibility with occasional in-person events and meetings.
- Opportunity to wear multiple hats and grow your skillset.
- Freedom to help shape and improve agency workflows and processes.
- Collaborative team.
- Salaried role
How to Apply:
Send your resume, a brief cover letter, and any relevant work samples (if applicable) to us. Tell us why you’re the multi-talented creative we need on our team!
Key Considerations/Clarifications:
- This role acts as the primary point of contact between Ilfusion and its clients.
- Responsibilities include client relationship management, overseeing project execution, and ensuring client satisfaction.
- This role balances operations and sales, with a focus on account growth (upselling/cross-selling).
- Reporting structure will be defined.
- Incentives will be considered and may be tied to:
- Client retention and satisfaction scores
- Revenue growth from existing accounts
- Campaign/Service performance & ROI improvement
- Project delivery timeliness & quality control metrics
Q&A:
- "What specific business need or gap does this role fill, and how will it contribute to the company's strategic goals?" This role bridges the gap between the creative team and the client, ensuring client needs are met, projects are delivered on time and budget, and client relationships are strengthened, thus contributing to the agency's growth and strategic goals.
- "What does a good hire look like?" A good hire is someone who is organized, proactive, communicative, and able to manage multiple priorities while maintaining a positive client experience.