What are the responsibilities and job description for the Carrier Representative position at ILG Logistics?
As a Carrier Representative at ILG, you play a crucial role in overseeing the successful execution of business operations for our carriers. Your main responsibility is to nurture and cultivate diverse carrier relationships. While working collaboratively with internal teams to ensure the smooth fulfillment of daily operational needs. This encompasses strategic planning, proactive communication, and ongoing improvement of operational processes, all aimed at enhancing carrier satisfaction and maintaining ILG’s commitment to excellence.
Enhance Your Portfolio
- Acquire a comprehensive grasp of the carrier’s business, growth objectives, preferences, capabilities, equipment, and expertise to optimize the partnership, maximize capacity utilization, leverage digital solutions, and enhance carrier satisfaction.
- Efficiently oversee account activity within the portfolio, promptly investigating any instances of dormancy or underutilization. Identify root causes, propose effective solutions, and take appropriate measures to revitalize inactive or underutilized accounts.
- Familiarize yourself with ILG Suites of Services, tracking & tracing measures, proper procedures for booking and dispatching. Actively introducing and educating carriers on new ILG tools and features as they become available.
- Promote awareness of carrier payment programs and tailor recommendations to individual carrier needs and preferences.
Facilitate Capacity Acquisitions
Enhance Operational Efficiency