What are the responsibilities and job description for the Account Manager position at iLink Digital?
Position: Account Manager
Location: Houston TX /Chicago IL
Duration: Full Time
Job Description:
Skillset:
Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
Superb relationship, leadership and organizational skills are required for this position
Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.
Preference to candidates with prior relevant experience in a similar fast paced environment.
Requirements
Roles and responsibilities include:
Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs
Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink
Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
Design and implement a strategic account plan that expands company’s business within customers.
Collaborate with the sales and marketing teams to support lead-generation efforts through research, outreach, and relationship-building activities.
Represent iLink Digital at industry events, conferences, and trade shows to promote our services and engage with potential clients.
Act as a key point of contact for clients during the sales process, addressing inquiries, providing product information, and ensuring a seamless experience.
Collaborate with cross-functional teams, including technical experts, to develop compelling sales proposals and presentations.
Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.
Collect feedback from prospects and customers to have discussions with the internal leadership team.
Location: Houston TX /Chicago IL
Duration: Full Time
Job Description:
Skillset:
Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
Superb relationship, leadership and organizational skills are required for this position
Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.
Preference to candidates with prior relevant experience in a similar fast paced environment.
Requirements
Roles and responsibilities include:
Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs
Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink
Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
Design and implement a strategic account plan that expands company’s business within customers.
Collaborate with the sales and marketing teams to support lead-generation efforts through research, outreach, and relationship-building activities.
Represent iLink Digital at industry events, conferences, and trade shows to promote our services and engage with potential clients.
Act as a key point of contact for clients during the sales process, addressing inquiries, providing product information, and ensuring a seamless experience.
Collaborate with cross-functional teams, including technical experts, to develop compelling sales proposals and presentations.
Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.
Collect feedback from prospects and customers to have discussions with the internal leadership team.
