Student Account Coordinator

REPORTS TO: Financial Aid Manager

WORK SCHEDULE: Monday through Friday 8:30pm - 5:00pm

COMPENSATION: $38.30/hour DOE Benefits, Non-Exempt Regular Full-Time Position

CLOSING DATE: Until Filled

Ilisagvik College is rooted in the ancestral homeland of the Iñupiat. As an institution, we are “Unapologetically Iñupiaq.” This means exercising the sovereign inherent freedom to educate our community through and supported by our Iñupiaq worldview, values, knowledge, and protocols. The Iñupiaq way of life is woven into our curriculum, programs, activities, and daily interactions within Ilisagvik College and our community partners.

SUMMARY OF POSITION:

Under the guidance of the Financial Aid Manager, oversee the daily operations of the Financial Aid office and work collaboratively with the Business Office in maintaining Student Accounts. Maintain effectiveness, efficiency, and compliance of the Finance Department’s grounded in timeliness and accuracy. Keep the student accounts balanced, reconciled, and maintain records.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support to students in navigating the scholarship application process by answering questions, reviewing materials, and ensuring all documents are submitted on time.
• Prepare accurate budget requests for students, ensuring all necessary financial information is included and meets required standards.
• Manage the financial aid email inbox and phone, responding to student inquiries and providing general information about financial aid processes and eligibility.
• Handle the processing and verification of tuition waivers for eligible students, ensuring accurate application to student accounts.
• Accurately record payments, scholarships, and third-party contributions to student accounts while addressing any issues that may arise.
• Prepare and submit refund requests for students, as well as process checks to return unused scholarship funds to the appropriate funders.
• Review registration batches to student accounts, ensuring all charges are accurate and properly reflected.
• Assist students in setting up payment plans.
• Reconcile student accounts to ensure accuracy and resolve any errors related to balances or financial aid allocations.
• Contact scholarship funders when necessary to clarify award details, ensuring proper allocation of funds to students.
• Provide assistance with organizing and supporting financial aid-related events
• Comply with College policies, procedures and administrative directives, as well as state, federal, and local laws, regulations, and ordinances.
• Performs other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated knowledge of financial aid and accounting concepts, techniques and principles
• Excellent interpersonal skills
• Demonstrated ability to maintain confidentiality
• Strong oral, written and interpersonal communication skills
• Demonstrated PC proficiency in Microsoft Outlook, Word, Advanced Excel and PowerPoint
• Demonstrated ability to interact effectively in a multicultural environment, including working with various cultural organizations
• Demonstrated ability to meet extremely tight deadlines
• Demonstrated ability to work independently and under minimal supervision
• Demonstrated stable employment history
• Ability to work a flexible work schedule
• Ability to travel periodically
• Ability to pass a pre-employment background check
• Demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough [NSB] institutions and organizations; Iñupiat culture, language, values, and traditions.
• Ability to interpret and represent North Slope community values, customs, and beliefs for the College.
• Ability to interpret and represent College actions and western institutions to the North Slope community.
• Ability to support Ilisagvik College’s mission.

EDUCATION/CERTIFICATES/EXPERIENCE [Required]:

• Associate's degree in accounting, finance or related field or equivalent.
• Minimum of three years of accounting work/business office experience
• Minimum of three years of computerized software experience.

EDUCATION/CERTIFICATES/TRAINING [Preferred]:

• Bachelor’s degree in accounting, finance or related field or equivalent.
• Experience with Student Information System (Empower)
• Valid driver’s license

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, walk, use hands to finger, handle or feel objects, tools, controls, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk and hear; The employee is occasionally required to climb or balance, and may occasionally drive a vehicle. The employee must be able to lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ENVIRONMENTAL CONDITIONS: The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and the employee is regularly required to work indoors with a usually moderate noise level in the work environment.

BENEFITS:

Leave - 16 paid holidays and up to 36 days of paid leave

Retirement - Ilisagvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System.

Health Insurance - Ilisagvik College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family.

Life Insurance - IlisagvikCollege offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit.

Additional supplemental or voluntary retirement, life insurance, disability benefits offered.

If any questions, please contact jobs@ilisagvik.edu

Ilisagvik College is a Drug Free Workplace and Equal Opportunity Employer