What are the responsibilities and job description for the Usher - Little Caesars Arena position at Ilitch Sports + Entertainment?
Amaze, Inspire, Unite
Job Summary:
To be an ambassador by providing first class customer service to every guest at every event.
Key Responsibilities:
- Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
- Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others.
- Be the first responder to all issues in the seating area, summoning for assistance when necessary.
- Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
- Scan tickets as guests enter the arena, and ensure that no guest is granted admittance without a valid ticket.
- Guard doors and stairways ensuring guests stay in the proper areas.
- Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
- Be available to work all ticketed events.
- Learning the seating, layout, and policies and procedures of each of our venues.
- Be able to critically think and problem solve.
Required Knowledge, Skills and Abilities:
- High school diploma and one to two years of customer service related experience is required.
- Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
- Ability to print and speak simple sentences.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
Working Conditions:
- Irregular and extended hours including nights, weekends, and holidays.
- Ability to climb stairs and stand for long periods of time.
- While performing the duties of this job, the colleague is occasionally exposed to moving mechanical parts and outside weather conditions.
- The noise level in the work environment is usually loud.
- Frequent visual/auditory attention.
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
PRIVACY POLICY
