What are the responsibilities and job description for the HVAC Service Technician position at Illiana Heating & Air Conditioning?
About the Role: As a HVAC Service Technician, you will be responsible for installation, maintenance, and repair residential HVAC systems. You will also be responsible for diagnosing and troubleshooting systems.
About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized Administrative Assistant/Customer Service Representative to join our growing team and help us continue providing exceptional customer service.
Key Responsibilities:
- Perform installation, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment.
- Diagnose and troubleshoot HVAC system issues to identify the root cause of malfunctions and recommend effective solutions.
- Conduct regular inspections and preventative maintenance to ensure optimal system performance and identify potential problems before they escalate.
- Install, repair, or replace components, such as compressors, motors, fans, thermostats, filters, and ductwork.
- Collaborate with team members to coordinate work schedules, prioritize service calls, and efficiently complete assignments.
- Communicate with customers in a professional and courteous manner, addressing their concerns, explaining repair options, and providing recommendations for system improvements.
- Accurately document service activities, including equipment status, repairs performed, parts used, and time spent on each job.
- Stay updated on industry advancements, best practices, and emerging technologies to continuously enhance technical skills and knowledge.
Qualifications:
- 2 years of HVAC Diagnostic Repair Service Technician experience
- EPA Section 608 Type II or Universal Certification
- High School Diploma or GED
- Must pass pre-employment drug test
- Must pass extensive criminal background check
- Must have an insurable driving record & valid driver license
- Must be able to fluently speak, read, and write in the English language
Interpersonal Qualifications:
- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
Why You’ll Want to Work Here:
- Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
- Performance Pay directly tied to results – Get what you deserve
- Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
- Secure your financial future – 401(k) with company match
- Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
- We invest in your future – leadership training that directly results into bigger career opportunities
- Learn on the job – continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
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