Job Description
Job Description
Illinois Casualty Company (ICC) is growing, and we have an opportunity for a Liability Claims Coordinator to join one of the leading providers of insurance protection for the food and beverage industry. ICC offers “best in class benefits” offering a variety of choices in health and wellbeing, financial & retirement, time off and leave, and work-like balance. Apply today!
The Liability Claims Coordinator provides specific claims support to adjusters and management personnel within the Liability Claims Unit and reports directly to the Liability Claims Supervisor. The position encompasses both administrative and adjuster functions, as directed. This position serves as back up for the Claims Administrative Assistant (CAA), Claims Assistant (CA), and Paralegal in times of absence.
ESSENTIAL FUNCTIONS
- Setting up new Liability claims in IDMS when necessary and forwarding to the Liability Claims Supervisor for assignment.
- Positioning new liability claims for initial adjustment by completing various tasks including :
Searching policy / policies for prior claims and entering notes.
Searching loss location address in Policy Services for companion policy / policies.Pulling email for insured to claim file from prior claims, UW Application, or insured contact.Updating Claims Contact screen with applicable Insured, Claimant, Witness, and Other Involved Party information.Performing media-related searches on all Liability claims including :ISO reports, TLO searches, media searches, criminal case searches, and social media searches.
Following up on requests for basic and supplemental police reports.Following up on requests for medical records and bills.Following up on requests for Medicare Payment Summaries.Investigating and settling Fast-Track Liability claims as assigned.Serve as a backup to the CAA or CA in indexing and routing documents and mail from the Claims Mailbox.Partnering with the CAA or CA to manage the phone queue.Issuing checks as requested by adjusters.Other duties as assigned.QUALIFICATIONS
High school education or equivalent experience and a minimum two years clerical experience with a high level of proficiency in alpha numeric data entry.Intermediate level proficiency in word processing, spread sheeting, and presentation skills.Ability to prepare business correspondence and reports.Ability to read, analyze, and interpret information.Ability to respond to routine inquiries from employees, agents, policyholders, and vendors.Ability to effectively manage multiple tasks accurately and efficiently.Ability to effectively manage time and resources to ensure timely completion of claims tracking and follow-up.Rewards
The ability to have a direct impact on the success of a small, but growing organization.Opportunities to grow and advance through our Personal Professional Development Program.Participate in a comprehensive health plan, Retirement Plan, flexible schedule opportunities, remote work opportunities, and Profit Sharing Bonus program!
