What are the responsibilities and job description for the Part-time Customer Service - Bookstore position at Illinois Central College?
The Customer Service - PT Specialist is primarily responsible in providing exceptional customer service while presenting a positive image of Illinois Central College through an upbeat attitude, eagerness to assist all who visit the Bookstore, and greet and serve all with a smile; communicate bookstore policies and procedures to potential and current ICC students in person, via telephone and email correspondence; operation of cash register, department charges, student accounts and third-party agencies; provide customer service by answering questions, and helping customer find products and directing them to the merchandise they are looking for; handle all merchandise returns and exchanges; handle rental returns throughout the semester and rental damages during buyback; activation of general gift cards for resale; operate ID machine; provide assistance as needed during bookstore rushes, buyback and year-end inventory; and perform related duties as related duties as required.
Must be able to work on either the East Peoria or Peoria Campus as assigned. Typical schedule will be 23-29 hours a week but would be more during beginning and ending of semester.
- East Peoria Campus Bookstore hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
- Peoria Campus Bookstore hours are Monday – Friday 9:00 a.m. – 2:00 p.m.
- Later hours (5:00 p.m.) and two Saturdays (9 a.m. - 2 p.m.) may be required during rush months in January and August
- Perform customer service, operating cash registers, processing purchases/returns, receiving returned books, assisting in book buy back, and answering phone calls and emails
- Support the overall bookstore operations including open and close store, assist in merchandising, stocking, receiving shipments, and maintaining stockroom and bookstore areas
- Assist in administrative tasks such as maintaining records and inventories
- Train and support other assistants and student employees
- Perform related duties as required
The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.
- High school diploma or equivalent
- Six months or more of direct Customer Service and/or running a cash register
- Proficient in Microsoft Office Suite
- Strong attention to detail
- Strong customer service skills
- Strong verbal and written communication skills
- Accurate data entry skills
- Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others
- Associate's degree in business or related field
- 1 year of experience working in retail
- Experience working in higher education
Salary : $16 - $18
