Student Success Advisor - Health Careers

As a member of the Division of Student Success at Illinois Central College, the Student Success Advisor is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Lead Student Success Advisor and focused on an assigned advising cluster, this position helps to advance departmental and divisional goals while supporting the college’s overall mission and strategic priorities. 

The Student Success Advisor is primarily responsible for advising students throughout their enrollment at ICC. This includes supporting students in the development of the knowledge, skills, attitudes, and beliefs they will need to succeed. The Student Success Advisor will also coach and assist students in career exploration and choosing programs of study, selecting courses and developing a personalized plan to completion. The Student Success Advisor will manage an identified caseload based on a career cluster group.  Using holistic advising approaches and student coaching methodologies, advisors will support students toward completion of identified academic, career, and personal goals. The Student Success Advisor will also refer students to appropriate offices and individuals who can assist them in overcoming barriers to success. The primary focus of the Student Success Advisor is to develop intentional, personal relationships with students, which are designed to enhance student engagement and academic success.

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.
2. Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.
3. Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.
4. Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.
5. Maintain up-to-date knowledge of ICC’s programs, policies, and processes to assist students with degree or transfer requirements, schedule planning, and the use of advising tools. 
6. Proactively manage the student caseload by scheduling and conducting sessions with students in multiple communication channels (e.g. in-person, phone, email, text, virtual meetings). Follow-up with students who deviate from their academic plan or have other risk factors (e.g. academic warning). Refer students to campus and community support resources when needed.  
7. Develop individualized academic plans for students, working with faculty and staff to identify academic interventions and available resources.
8. Develop and build student relationships and provide coaching, mentoring, advising and support to encourage persistence and completion of academic goals. 
9. Maintain good records and accurate notes about each student’s status, progress, and next steps toward completion in the advising management system.
10. Participate in regular advisor meetings and additional meetings and trainings related to academic advising, success coaching, system changes/updates, and overall student success. 
11. Demonstrate the ability to take initiative in a fast-paced work environment and meet deadlines. Maintain positive working relationships with individuals of varying social and cultural backgrounds while working effectively cross functionally. 
12. Commit to continuous improvement. In consultation with the Lead Student Success Advisor, develop an individualized development plan and proactively seek out opportunities for professional development and improvement. Actively participate in all required trainings.
13. Assist with Visit Days, group advising events, and other College events as necessary. 
14. Be available to students during scheduled hours (which will include some evenings or virtual office hours, weekends during peak enrollment periods, and when urgent needs arise). Comply with vacation black-out periods during peak enrollment times.
15. Protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).  
16. Perform related duties as required.

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

1. Bachelor’s degree. 
2. Two years of experience working with college students OR comparable combination of education and experience. 
3. Ability to relate to students of diverse backgrounds and experiences and a commitment to student equity. 
4. Knowledge of Microsoft applications and ability to use technology effectively in the execution of job duties.

1. Master’s degree in higher education, student affairs, counseling or similar.
2. Two years of experience in academic advising/coaching, student retention, or related student affairs experience. 
3. Community college work experience.
4. Experience with PeopleSoft.  

Salary : $44,138 - $50,773