Salesforce Platform Owner

Job Title: Salesforce Platform Owner

Job Requisition ID: 45042

Closing Date: 3/10/25

Salary: $12,083-12,916 monthly

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 300 W Jefferson St Springfield, IL 62702

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov.

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment.

This position serves as the Salesforce Platform Owner. The successful candidate will be a senior leader accountable for the enterprise Salesforce.com platform by providing strategic and operational leadership.

The candidate will be highly proficient in the disciplines of service operations, program management, team development, and organizational change management.

The successful candidate will have a proven history of building and leading teams.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 10 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
• For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Subject to management approval, serves as the Salesforce Platform Owner for the Department of Innovation & Technology (DoIT), leading decision making for the Salesforce Platform, including overseeing the platform team, Salesforce roadmap, leading governance, business alignment, and platform strategy.
• Serves as a special program director that devises and implements immediate and definitive action with delegated authority to organize, recruit, and build task force units to meet a wide and divergent set of problem areas.
• Serves as full line supervisor.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing, telecommunications or directly related information technology fields.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
• Requires four (4) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization

Preferred Qualifications

• Five (5) years of professional experience leading a Salesforce team implementing complex IT/Business projects, including best practices, functionality and complex requirements, or comparable experience as a senior platform manager, product strategist, implementation consultant, or solution architecture.
• Four (4) years of professional experience in IT software development principles, data management, and project management.
• Four years of experience developing and implementing Salesforce or similar platform policies, procedures, and governance frameworks aligned with business objectives.
• Four (4) years of experience in integrations between, Salesforce or similar platform, and other tools/systems as well as an ability to lead design sessions to architect such integrations.
• Four (4) years of experience in procurement, contract negotiation, and vendor management related to Salesforce or other enterprise-level SaaS platforms.
• Ability to lead leading cross-functional teams in facilitating organization-wide governance initiatives and driving platform strategy and business alignment.
• Ability to establish and maintain professional customer relationships which includes managing vendor relationships, troubleshooting issues, and ensuring operational functionality through collaboration with internal and external stakeholders.
• Developed verbal and written communication skills to present information to others with clarity and precision.
• Certification/Training in one of the Following Areas: Salesforce Administrator and Developer certification, Certified Technical Architect (CTA), PMP, Agile, or Scaled Agile, or Six-Sigma

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.