Patient Representative- Front Desk Chicago Loop

Illinois Dermatology Institute is seeking an experienced Patient Representative for our Chicago Loop office. This is a hands-on position and requires a highly self-directed, proven problem-solver with excellent leadership experience and great communication skills.

The successful candidate will be strong, positive, forward thinking, and innovative with the drive to lead continuous improvement strategies to the highest standards of productivity and patient service.

PRIMARY RESPONSIBILITIES

Description includes but is not limited to the items below:

Scheduling for multiple locations

Handle inbound and outbound multi-line customer care calls.

Review and update patient demographics and insurance

Insurance verification and referral coordination

Make outbound recalls to former patients to re-establish patient care.

Prior Authorization

Medical Record Requests

Route calls to the appropriate department

Accurate documentation in patient's EM.

Process and/or distribute faxes

Essential Skills and Abilities:

· Teamwork/Cooperation

· Excellent customer service and communication skills

· Empathetic and attentive to patients needs and concerns

· Able to manage multiple tasks accurately and simultaneously

· Highly motivated and organized.

· Attentive to detail

· Computer Experience

· Critical Thinking/Problem Solving

· Leadership and Interpersonal Skills

· Adaptability/Flexibility

Dermatology or Plastics experience preferred

This is a full-time position. We offer competitive pay, medical, dental and life ins, PTO, paid certification, scrub allowance, free staff treatments (Botox, fillers and lasers) and many more perks! If you meet the requirements and are interested in learning more about this role, and our organization, to be considered, please attach resume.

Our Company provides equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Ability to Relocate:

• Chicago, IL 60602: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $18