What are the responsibilities and job description for the Administrative Associate position at Illinois Institute of Technology?
Position Details
Position Information
Position Title
Administrative Associate
Requisition #
S01386P
FLSA
Non-Exempt
Location
IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department
Office of Digital Learning
GENERAL DESCRIPTION
Serves as front desk receptionist, and coordinates in-office test proctoring; provides support via email, call, chat and social media to online and distance education students, works collaboratively with the online program student support team; and is responsible for campus delivery and shipping, as needed.
The salary for this role is $41,000 .
Our commitment to employee well-being is reflected in our competitive benefits package located here :
COMMUNICATIONS
Communicates with students, staff, faculty and potential students in person, via email, call, chat and social media
CUSTOMER SERVICE
Provides customer service to internal faculty, staff and students, external clients.
Special Schedule Requirements
Special schedules may be required - any alternative schedule will be worked out with advance notice and coordination of manager.
EEOC Statement
Illinois Institute of Technology is an EEO / AA / Title VI / Title IX / Section 504 / ADA / ADEA employer dedicated to building a community of excellence, equity, inclusion and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation including gender identity and expression, order of protection status, and / or genetic information. All qualified applicants will receive equal consideration for employment.
Qualifications
Education & Experience
High school graduate with experience in Microsoft Office (Excel, Word. Powerpoint, etc.). Or bachelor's in education, communication, business or computing.
Experience working with online students and providing online support is a plus.
Experience with social media is a plus.
Knowledge & Skills
Google Suite, Microsoft Office, good typing and phone skills.
Familiarity with customer service and communication tools like Google Meet, Salesforce, Slack, MS Teams, Zoom, etc. is a plus.
SUPERVISION & BUDGET AUTHORITY
Does not supervise other staff members and has no budget authority.
Physical Environment and Requirements
Shared workspace
Certifications and Licenses
List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.
Key Responsibilities
Key Responsibility
Reception, handling front desk and phones
Percentage Of Time
Key Responsibility
In-office and video conference proctoring
Percentage Of Time
Key Responsibility
Online program student support
Percentage Of Time
Key Responsibility
Packaging and shipping
Percentage Of Time
Key Responsibility
Coordinating Office Supplies
Percentage Of Time
Key Responsibility
Printing of exams and other materials
Percentage Of Time
Posting Information
Work Hours
Monday - Friday, 8 : 30 a.m. - 5 : 00 p.m.
Position Category
Full Time
Posting Date
09 / 16 / 2024
Closing Date
Posted Until Filled
Quicklink for Posting
Salary : $41,000
