What are the responsibilities and job description for the IT Support Specialist - Information Systems Technician I - Technical Services position at Illinois Secretary of State?
| Office of the Illinois Secretary of State | |
| Alexi Giannoulias | |
Job Title: Information Systems Technician I
Division: Technical Services
Union: IFT
Location: 2701 S. Dirksen Pkwy, Springfield, IL – Sangamon County
Salary: $4,865.00 monthly, commensurate with experience
Overview:
Performs complicated technical functions and administrative work installing, evaluating and maintaining physical configuration of hardware and software, for large-scale networks.
Duties and Responsibilities:
- May participate with the resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
- Assist, support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
- Ensure performance metrics are met or exceeded.
- May assist in developing and maintaining program support artifacts throughout the lifecycle of the initiative.
- Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
- Simulates and recreates user issues to resolve operational difficulties.
- Recommends system modifications, if required, to reduce user problems.
- Escalates more complex issues, as appropriate, to senior level technicians.
- Promote and encourage a “one team” attitude at all levels internally and externally.
- Manage customer expectations and deliver the highest level of quality customer service.
- Performs other duties as required or assigned.
- Requires knowledge skill and mental development equivalent to the completion of one year of college, with computer science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
- Requires the ability to lift, carry and push/pull up to 50 lbs.
- Requires a valid Illinois Driver’s License.
- Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
- Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
- Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
Salary : $4,865
