GA Pre-Professional - Athletics - Ticket Operations- SUMMER 2025-SPRING 2026

Title: GA Pre-Professional - Athletics - Ticket Operations- SUMMER 2025-SPRING 2026
Division Name: Presidential
Department: Intercollegiate Athletics
Campus Location: Normal, IL

Job Summary

Illinois State University, a NCAA Division I institution, member of the Missouri Valley Conference invites applications for the position of Graduate Assistant for Ticket Operations within the department of Athletics. This pre-professional, 12-month position includes a tuition waiver and a stipend. The successful applicant must meet the admission requirements for Illinois State's Graduate School.
Duties and Responsibilities:
1. Assist in all aspects of the successful operation of the Illinois State Ticket Office
2. Specific focus on ticketing operations, including season and single game reporting, accounting, deposits, and reconciliation, managing/maintaining proper compliance procedures related to athletic ticketing, special promotions and other duties as assigned.
3. Maintain accurate records and reports through Paciolan ticketing system.
4. Provide a first-class customer service experience with customers inquiring/purchasing tickets for athletic, or special events.
5. Provide operational support for season ticket renewals during the season ticket renewal period for football, men’s and women’s basketball and volleyball.

Additional Information

As a part of your responsibilities, you will follow the regulations and guidelines of the National Collegiate Athletic Association (NCAA), the Missouri Valley Conference or the Missouri Valley Football conference, the Athletics Department, and Illinois State University.

Salary Rate / Pay Rate

$2,025 Monthly Stipend

Required Qualifications

1. Eligible for appointment as per the requirements in the Graduate Assistant Handbook which can be found at http://hr.illinoisstate.edu/downloads/GA_Handbook.pdf
2. Must be a degree-seeking graduate student at Illinois State University in Sport Management, or Recreation Administration.

Preferred Qualifications

1. Experience with Paciolan software
2. Experience working in an athletics ticket office

Work Hours

Varies

Proposed Starting Date

Summer 2025

Required Applicant Documents

• Resume / C.V.
• Cover Letter
• Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior

Special Instructions for Applicants

This 12-month appointment will consist of a 2-month summer hourly student position and a 10-month GA appointment from August to May.

Benefits for Graduate Assistants can be found in the Graduate Assistant Handbook.

Note: If you have not yet been assigned a University ID, but are interested in applying for this graduate assistantship, please proceed with the graduate assistant application process. For the first question regarding your University ID, simply enter in nine (9) zeros (e.g., 000000000).

You must be eligible for employment in the United States and at Illinois State University and/or for the number of hours required for the position.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held. International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work up to 28 hours per week when the university is not in session. Please contact the Office of International Student and Scholar Services for guidance on visa restrictions on work hours. The University cannot grant exceptions to visa status rules/laws.

Contact Information for Applicants

Kate Heyl
skheyl@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.