What are the responsibilities and job description for the Administrative Associate position at Illinois Tech?
GENERAL DESCRIPTION
Serves as front desk receptionist, and coordinates in-office test proctoring; provides support via email, call, chat and social media to online and distance education students, works collaboratively with the online program student support team; and is responsible for campus delivery and shipping, as needed.
The salary for this role is $41,000 .
Our commitment to employee well-being is reflected in our competitive benefits package located here : COMMUNICATIONS Communicates with students, staff, faculty and potential students in person, via email, call, chat and social media CUSTOMER SERVICE Provides customer service to internal faculty, staff and students, external clients. Special Schedule Requirements Special schedules may be required – any alternative schedule will be worked out with advance notice and coordination of manager. Qualifications Education & Experience High school graduate with experience in Microsoft Office (Excel, Word. Powerpoint, etc.). Or bachelor’s in education, communication, business or computing.
Experience working with online students and providing online support is a plus.
Experience with social media is a plus. Knowledge & Skills Google Suite, Microsoft Office, good typing and phone skills.
Familiarity with customer service and communication tools like Google Meet, Salesforce, Slack, MS Teams, Zoom, etc. is a plus. SUPERVISION & BUDGET AUTHORITY Does not supervise other staff members and has no budget authority. Physical Environment and Requirements Shared workspace Certifications and Licenses List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred. NA Key Responsibilities Key Responsibility Reception, handling front desk and phones Percentage Of Time 30 Key Responsibility In-office and video conference proctoring Percentage Of Time 20 Key Responsibility Online program student support Percentage Of Time 20 Key Responsibility Packaging and shipping Percentage Of Time 10 Key Responsibility Coordinating Office Supplies Percentage Of Time 10 Key Responsibility Printing of exams and other materials Percentage Of Time 10
Salary : $41,000
