What are the responsibilities and job description for the Project Manager - Business Systems position at Illinois Tollway?
Position Overview
The Illinois Tollway provides and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
In support of this vision, the Tollway is seeking someone with a curious nature and a desire to effect process improvements and efficiencies. This Project Manager position reports to and supports the General Manger of Electronic Tollway Program and Performance in the Tollway Business Systems organization.
The Business Systems department is responsible for the operation, maintenance, and improvement of electronic tolling roadside technologies and software applications. The department focuses on tolling innovation and business intelligence with the goals of improving customer experience, increasing revenue, and enhancing operating efficiencies. As such, our mission is to identify, analyze, and implement the best solutions for meeting our goals.
The Project Manager's primary purpose is to support project and program management related work streams and technical/financial business analytics tasks for tolling technology initiatives, business and operational practices, and customer service improvements. The Project Manager will be responsible for managing new project initiatives through to implementation and managing programs that may result from initiatives and projects, Program management functions can include monitoring and reporting on outcomes and making process or program improvement recommendations.
Essential Job Functions
The Project Manager’s responsibilities include but are not limited to:
- Become a subject matter expert on the various programs and processes supported by Business Systems.
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Manage project implementations:
- Identify and document functional and technical needs for project implementations.
- Manage implementation of project scope and guide the project team through the technical and operational stages of the implementation, ensuring successful implementation, adherence to applicable standards, on time delivery, and on budget.
- Track, analyze and triage functional and technical issues throughout the implementation.
- Participate in project acceptance testing to identify issues, required changes, and communicate needs to management and the development team.
- Provide post-launch functional and technical analysis and monitoring until acceptance is achieved.
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Manage programs:
- Monitor programs and initiatives for success and continuous improvement needs.
- Provide functional, technical, and business analysis and monitoring of operations and systems performance.
- Develop meaningful, measurable, and actionable performance measures and contract compliance standards for accuracy and compliance.
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Business analysis:
- Model, track and analyze Tollway processes and programs for efficiencies and optimizing customer service.
- Make enhancement recommendations for existing or new programs and processes,
- Develop project business case justification to support recommendations, including operational impacts, budget analytics and forecasting.
- Prepare and communicate reporting of operational and performance statistics for executive staff.
- Assist with budget analytics and support.
- Communicate project and program status and act as liaison with multiple internal and external parties.
- Attend, facilitate, and/or lead recurring and periodic meetings within and outside the agency.
- Performs other duties and special projects as assigned or required.
Qualifications
Education (Required)
- Bachelor's degree in Business, Management, or related field of study, or four years of equivalent experience in a related field.
Skills and Experience (Required)
- Business process analysis experience, minimum of 5 years, including business case, business rule, and process flow development.
- Experience developing meaningful, measurable, and actionable performance measures.
- Strong understanding of business case modeling, principles, and practices
- Management of project implementations and use of project planning tools and techniques, minimum of 5 years.
- Experience using analytical skills, tools, and techniques to investigate information and make recommendations for operational improvements.
- Exceptional skills with Microsoft Word, Excel, and PowerPoint.
- Experience within financial, operations, or customer service organization.
- Experience measuring and monitoring technical and/or operational contractor compliance.
- Ability to plan, prioritize, and deliver a variety of projects and tasks in an effective and timely manner to meet critical deadlines.
- Demonstrated skills in two or more of the following areas is required: Project Management, Financial Analysis, Technology Implementation, Operations Performance Analytics, Customer Service Performance Analytics.
- Excellent conceptual, analytical and problem-solving abilities.
- Demonstrated self-starter with a proactive approach.
- Ability to attend, facilitate, and/or lead meetings and work effectively in a team environment and provide support in a rapidly evolving environment.
Education (Preferred)
- Master's degree in Business, Math, Science, or Project Management concentration.
Skills and Experience (Preferred)
- Project Management discipline or minimum 5 years technical project management experience.
- Exceptional skills with Microsoft Visio, Power BI, and Project.
- Experience with SAP systems.
- Experience in the Tolling Industry.
- Experience with implementation and monitoring of back office systems.
The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.
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