What are the responsibilities and job description for the Application Service Desk Technician I (UMP) - (Information Services Specialist I) position at illinois?
Job Requisition ID: 46602
Posting Date: 04/21/2025
Closing Date: 05/02/2025
Agency: Department of Innovation and Technology
Class Title: INFORMATION SERV SPECIALIST I - 21161
Skill Option: Applicaton Services - Information Technology - UMP Certificate
Bilingual Option: None
Salary: Anticipated Starting Salary $5,423, Full Range $5,423 - $7,721
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Application Service Desk Technician I, performing basic technical computer application assistance for end users in accordance with defined policies and procedures. In this role you will troubleshoot to determine the cause of basic software and/or hardware issues, providing problem resolution. In addition, you will install stand-alone microcomputer hardware and deliver laptops, perform setup, and train end users on their initial use. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans
- Flexible work schedules (when available and dependent upon position)
- 10-25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
- Under immediate supervision, serves as an Application Service Desk Technician I for the Department of Innovation & Technology (DoIT), supporting the Department of Children and Family Services (DCFS), assisting in performing Application Services assignments of limited scope.
- Responds to calls for assistance promptly and in a professional manner.
- Utilizes the Service Desk System to record, track, and update the status of all problems, requests, and resolutions.
- As assigned, provides assistance in the installation and support of microcomputer hardware, workstations, and software at various locations.
- Keeps abreast of new developments in the Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields
OR
- Requires satisfactory completion of an agency sponsored training program.
Preferred Qualifications (In Order of Significance)
- Elementary knowledge of service desk processes and procedures.
- Elementary knowledge of a service desk ticketing system.
- Elementary knowledge of basic computer applications.
- Elementary knowledge of basic troubleshooting of hardware and software issues in IT environment.
- Elementary knowledge of installing, configuring, and supporting Microsoft Office applications.
Conditions of Employment
Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with the State of Illinois.
- Requires ability to travel in performance of duties.
- Requires ability to serve in an on-call capacity.
- Requires ability to pass a position specific, agency required background check.
- Requires self-disclosure of criminal history.
- Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends and holidays.
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- Requires the ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: Saturday-Wednesday 12:30am - 9:00am
Work Location: 1 N Old State Capitol Plz Springfield, IL 62701-1323
Agency Contact: Lois Green
Email: lois.d.green@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics
This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To exercise upward mobility contractual rights for this position, employees must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional documents OR Grade Documentation section of the applicaiton.
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Salary : $5,423 - $7,721
